Rackspace Technology
5001 - 10000 employees
Founded 1998
🏢 Enterprise
🤖 Artificial Intelligence
🔐 Security
Enterprise • Artificial Intelligence • Security
Rackspace Technology is a global managed cloud services provider that designs, builds, migrates and operates multicloud, hybrid and private cloud environments for enterprises. It offers consulting, professional and managed services across cloud infrastructure, application modernization, data platforms, AI/ML (Foundry of AI/FAIR), and cybersecurity, along with managed hosting, colocation and platform integrations with major hyperscalers. Rackspace serves regulated and mission-critical industries with a focus on security, compliance, cost optimization and operational reliability.
Customer Success Associate II
🕒 May 8
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Rackspace Technology
5001 - 10000 employees
Founded 1998
🏢 Enterprise
🤖 Artificial Intelligence
🔐 Security
Enterprise • Artificial Intelligence • Security
Rackspace Technology is a global managed cloud services provider that designs, builds, migrates and operates multicloud, hybrid and private cloud environments for enterprises. It offers consulting, professional and managed services across cloud infrastructure, application modernization, data platforms, AI/ML (Foundry of AI/FAIR), and cybersecurity, along with managed hosting, colocation and platform integrations with major hyperscalers. Rackspace serves regulated and mission-critical industries with a focus on security, compliance, cost optimization and operational reliability.
📋 Description
• Monitor inbound customer ticket requests and route appropriately • Respond directly to customer information requests for specific task responsibilities • Monitor and progress open tickets within agreed time scales to ensure customer/internal response receipt • Proactively take ownership and work tickets • Identify common/recurring operational issues in support queues and support customer to resolution • Identify areas in which ticket volumes could be reduced and managed more efficiently through process or management change • Escalates support requests (phone/ticket) according to escalation procedures • Manage support requests and co-ordinate Rackspace/Customer support teams to deliver within agreed timescales
🎯 Requirements
• High School Diploma or regional equivalent required • 1-2 years of work experience in the role duties required • Basic understanding of the IT industry and various technologies • Basic knowledge of the Rackspace product portfolio, servers, and computer hardware • Basic understanding of Cloud technologies and working practices
🏖️ Benefits
• Health insurance • 401(k) retirement plans • Paid time off
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