Network Engineer II

🕒 August 20

🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛜 Network Engineer / Network Administrator

👻 Ghost score 27%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Rackspace Technology

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1998

💼 Consulting

📦 Logistics

🤖 Artificial Intelligence

Consulting • Logistics • Artificial Intelligence

Rackspace Technology is a global managed cloud services provider that designs, builds, migrates and operates multicloud, hybrid and private cloud environments for enterprises. It offers consulting, professional and managed services across cloud infrastructure, application modernization, data platforms, AI/ML (Foundry of AI/FAIR), and cybersecurity, along with managed hosting, colocation and platform integrations with major hyperscalers. Rackspace serves regulated and mission-critical industries with a focus on security, compliance, cost optimization and operational reliability.

📋 Description

• Provide exceptional customer support via the ticketing system and phone • Detect events in a timely manner using monitoring tools • Mitigate DDoS attacks to protect customer and shared infrastructure • Document planned and unplanned network events in tracking and turnover systems • Troubleshoot and resolve network events and create event documentation • Own level-appropriate customer requests, issues, and engineering escalations through resolution • Escalate support requests to next-level engineers and communicate with Incident Management as appropriate • Escalate to vendors and follow up to ensure problem resolution • Adhere to Change Management and Maintenance policies and processes • Participate in and provide input to Root Cause Analysis • Own assigned or self-identified projects through complete documentation and resolution • Review, assist in defining, and sign off on policy and process standards • Maintain high ticket evaluation results through correct and helpful expertise • Achieve high first-pass yield on written, quality-checked, tested, and executed maintenance activities • Respond promptly and correctly to network events • Maintain proficiency in troubleshooting tools and technologies

🎯 Requirements

• A minimum of 3 years of recent networking experience in a command-line oriented environment • At least 18 months of experience with responsibility for configuration and problem resolution of OSPF and/or BGP • CCNP-level aptitude • A minimum of 12 months of experience in a customer service role • Excellent written and verbal communication skills • Critical thinking skills and the ability to provide solutions with precision during high-pressure situations • Schedule flexibility to include working a weekend day regularly and holidays as required by the business • Intermediate to advanced aptitude with supported network platforms, including Cisco 2900, 3500, 3700, 4900, 6500, ASR1k, ASR9k, Nexus 3k, Nexus 6k, Nexus 7k, and Arista 7000 • Intermediate to advanced aptitude with Layer 2 and 3 protocols and features, including STP, HSRP, VLANs, CDP, port-channels, OSPF, BGP, MPLS, and DWDM • Intermediate to advanced aptitude with monitoring systems, including Arbor, Zenoss, Syslog, SolarWinds, and WhatsUp Gold • Ability to handle multiple tasks and prioritize work under pressure • Ability to delegate tasks to other engineers • Detail-oriented documentation and ownership of customer issues through resolution • Strong problem-solving skills and willingness to take on responsibility • Desire to expand technical knowledge and mentor other engineers • Ability to identify process improvements and engage managers and other teams to implement them

🏖️ Benefits

• Full time employment • Equal employment opportunity • Disability or special-needs accommodation