Rackspace Technology
5001 - 10000 employees
Founded 1998
🏢 Enterprise
🤖 Artificial Intelligence
🔐 Security
Enterprise • Artificial Intelligence • Security
Rackspace Technology is a global managed cloud services provider that designs, builds, migrates and operates multicloud, hybrid and private cloud environments for enterprises. It offers consulting, professional and managed services across cloud infrastructure, application modernization, data platforms, AI/ML (Foundry of AI/FAIR), and cybersecurity, along with managed hosting, colocation and platform integrations with major hyperscalers. Rackspace serves regulated and mission-critical industries with a focus on security, compliance, cost optimization and operational reliability.
Staff BI Engineer
Job not on LinkedIn
🕒 March 12
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Rackspace Technology
5001 - 10000 employees
Founded 1998
🏢 Enterprise
🤖 Artificial Intelligence
🔐 Security
Enterprise • Artificial Intelligence • Security
Rackspace Technology is a global managed cloud services provider that designs, builds, migrates and operates multicloud, hybrid and private cloud environments for enterprises. It offers consulting, professional and managed services across cloud infrastructure, application modernization, data platforms, AI/ML (Foundry of AI/FAIR), and cybersecurity, along with managed hosting, colocation and platform integrations with major hyperscalers. Rackspace serves regulated and mission-critical industries with a focus on security, compliance, cost optimization and operational reliability.
📋 Description
• Administer and manage Sigma Cloud environment including user provisioning, role-based access, and governance. • Manage warehouse connections (Snowflake / cloud DW integrations). • Monitor query performance and cost governance. • Troubleshoot dashboard performance, model-level issues, and data refresh failures. • Implement SSO and authentication integrations (Okta / Entra ID). • Coordinate with Sigma support for escalations and product issues. • Administer Power BI Service, workspaces, and capacities. • Manage licenses, roles, RLS policies, and Service Principals. • Maintain and monitor Gateways. • Support Fabric capacities (if applicable). • Automate tasks via Power BI REST APIs. • Perform RCA for refresh failures, dataset performance issues. • Manage Tableau Cloud / Server environments. • User access management and license governance. • Maintain Bridge nodes (if applicable). • Perform version upgrades and patching. • Monitor extract refresh failures and server performance. • Own platform health monitoring across all BI tools. • Conduct root cause analysis for dashboard/report failures. • Ensure SLA adherence during support window (4:30 PM – 1:00 AM IST). • Maintain SOPs and documentation. • Collaborate with data engineering teams for data pipeline troubleshooting. • Communicate outages, planned upgrades, and platform advisories.
🎯 Requirements
• 8+ years of experience in BI platform engineering or administration. • Hands-on production support experience in enterprise BI environments. • Experience managing US stakeholders / working in US overlap shifts. • Strong troubleshooting and RCA capability. • Excellent communication skills.
🏖️ Benefits
• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development
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