Rackspace Technology
5001 - 10000 employees
Founded 1998
đ˘ Enterprise
đ¤ Artificial Intelligence
đ Security
Enterprise ⢠Artificial Intelligence ⢠Security
Rackspace Technology is a global managed cloud services provider that designs, builds, migrates and operates multicloud, hybrid and private cloud environments for enterprises. It offers consulting, professional and managed services across cloud infrastructure, application modernization, data platforms, AI/ML (Foundry of AI/FAIR), and cybersecurity, along with managed hosting, colocation and platform integrations with major hyperscalers. Rackspace serves regulated and mission-critical industries with a focus on security, compliance, cost optimization and operational reliability.
Technical Support Engineer
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Rackspace Technology
5001 - 10000 employees
Founded 1998
đ˘ Enterprise
đ¤ Artificial Intelligence
đ Security
Enterprise ⢠Artificial Intelligence ⢠Security
Rackspace Technology is a global managed cloud services provider that designs, builds, migrates and operates multicloud, hybrid and private cloud environments for enterprises. It offers consulting, professional and managed services across cloud infrastructure, application modernization, data platforms, AI/ML (Foundry of AI/FAIR), and cybersecurity, along with managed hosting, colocation and platform integrations with major hyperscalers. Rackspace serves regulated and mission-critical industries with a focus on security, compliance, cost optimization and operational reliability.
đ Description
⢠Provide first-level support for IT incidents and service requests across various enterprise technologies, ensuring timely resolution and accurate documentation ⢠Monitor infrastructure components, including compute, storage, networking, security, and cloud environments, responding to alerts and performing initial troubleshooting ⢠Perform basic administration tasks such as system health checks, log analysis, and routine maintenance activities ⢠Assist in configuring, provisioning, and maintaining IT systems, including virtualization, cloud platforms, security appliances, and networking devices ⢠Escalate complex issues to L2/L3 teams while ensuring proper knowledge transfer and ticket documentation ⢠Follow IT service management (ITSM) processes and best practices, adhering to SLAs for incident response and resolution ⢠Assist in backup and disaster recovery operations, ensuring data integrity and availability ⢠Support access management, identity verification, and security compliance procedures ⢠Document troubleshooting steps, issue resolutions, and system configurations in the knowledge base ⢠Participate in shift-based operations, including weekends and on-call support as required
đŻ Requirements
⢠Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience) ⢠1-3 years of experience in an IT support or infrastructure monitoring role ⢠Basic knowledge of enterprise IT infrastructure, including compute, storage, networking, security, and cloud platforms ⢠Familiarity with ITSM tools (ServiceNow) and ticketing systems ⢠Experience with monitoring tools for system health checks and log analysis ⢠Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, VLANs) ⢠Strong troubleshooting and diagnostic skills with an analytical approach ⢠Excellent verbal and written communication skills ⢠Ability to work in a fast-paced, team-oriented environment ⢠Customer-centric mindset with the ability to handle technical queries efficiently.
đď¸ Benefits
⢠Professional development opportunities ⢠Flexible work arrangements
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