Quality Assurance, Clinical Oversight – Voice AI Product

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RadiantGraph

WebsiteLinkedInAll Job Openings

1 - 10 employees

⚕️ Healthcare Insurance

🤖 Artificial Intelligence

☁️ SaaS

💰 $5M Seed Round on 2023-10

Healthcare Insurance • Artificial Intelligence • SaaS

RadiantGraph is a pioneering company in the healthcare sector that leverages artificial intelligence and machine learning to provide Intelligent Personalization™ to healthcare clients. The platform aims to close the engagement gap between health plans and their members by tailoring interactions based on individual preferences and lifestyles. By processing data such as medical claims, medication history, and biometric data, RadiantGraph creates personalized consumer healthcare experiences. This leads to improved patient satisfaction, higher conversion rates for health plan enrollments, and more effective population targeting. RadiantGraph's solutions offer significant cost savings on technical infrastructure, while also enabling new clinical interventions and experiences for members. With a focus on enhancing consumer engagement in healthcare, RadiantGraph is pivotal in transforming how healthcare plans interact with their customers.

📋 Description

• Review and audit call transcripts for quality and adherence to agent-specific prompts and call-handling guidelines • Verify agents stay within non-clinical scope (no diagnosis, treatment advice, or medical interpretation) • Monitor for safety and escalation signals (urgent symptoms, mental-health concerns, medication issues) • Ensure compliance with HIPAA, PHI handling, and clinical safety guardrails • Identify risks in privacy, identity verification, and information containment • Flag unexpected behaviors, deviations, and potential safety or compliance gaps • Give clear, actionable feedback to the product team; report trends that refine quality standards • Collaborate with the product team to write, refine, and develop the scripts that guide our voice agents’ conversations • Analyze patterns from conversation outcomes and call audits, and turn those insights into iterative improvements to agent scripts • Contribute to building out the systems that create and monitor the voice agents

🎯 Requirements

• Background as a health coach, health-coaching team lead or manager, licensed healthcare professional, or healthcare operations specialist • Familiar with clinical safety principles, care navigation, and HIPAA compliance • Strong attention to detail; comfortable reading high volumes of conversation data • Excellent written and verbal communication; instructional or technical writing experience is a plus • A user-first mindset: you anticipate how a conversational flow will land for the member, and how to design and troubleshoot it • Adaptable and resourceful: you thrive in a fast-paced, evolving early-startup environment, dig in to learn as much as you can, and contribute from day one • Curious about agentic AI, whether you've worked with it or want to learn it here • Fluency in Spanish is a strong plus • Reliable laptop and internet connection

🏖️ Benefits

• Paid, structured onboarding • Training and calibration time are paid hours from day one