IT Support Analyst II

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🔥 18 hours ago

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Radiology Partners

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2012

🤝 B2B

👥 B2C

B2B • B2C

Radiology Partners is a national radiology practice and healthcare services organization that partners with radiologists, radiology practices, hospitals, and health systems to deliver diagnostic imaging, clinical expertise, and patient care. Led by physicians, the company focuses on transforming radiology through innovation, collaboration, scale, and practice management while preserving local practice autonomy and providing clinical resources, education, and support for both clinicians and patients.

📋 Description

• Provide IT support to end users utilizing Radiology Partners systems, including troubleshooting desktop PCs, mobile devices, VPN connectivity, and on-call support • Manage user access, incidents, service interruptions, and downtimes to ensure a consistent and reliable end-user experience • Analyze HL7 messages and recurring system issues, collaborating with internal and external resources to implement permanent solutions • Document and communicate IT processes, including how-to guides and downtime procedures, to support training and close knowledge gaps • Utilize ticketing systems to document issues, resolutions, and communicate effectively with customers and internal teams

🎯 Requirements

• Bachelor’s degree in Computer Science, Information Technology, or equivalent experience preferred • Experience supporting healthcare IT environments, including PACS systems and radiology workflows • Proficiency with software installation, configuration, troubleshooting, hardware, networks, and voice dictation systems such as PowerScribe • Strong customer service skills with critical thinking and creative problem-solving abilities • Prior Healthcare IT experience with the ability to provide effective on-call support.

🏖️ Benefits

• Competitive Benefits package – Eligibility starts the month after hire, with tiered options to choose from. • Compensation Reviews, Career Growth Opportunities • Flexible Remote Schedules • Generous PTO Plans and Paid Holidays