Senior Development Support Engineer – 2

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🕒 March 20

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Radiology Partners

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2012

🤝 B2B

👥 B2C

B2B • B2C

Radiology Partners is a national radiology practice and healthcare services organization that partners with radiologists, radiology practices, hospitals, and health systems to deliver diagnostic imaging, clinical expertise, and patient care. Led by physicians, the company focuses on transforming radiology through innovation, collaboration, scale, and practice management while preserving local practice autonomy and providing clinical resources, education, and support for both clinicians and patients.

📋 Description

• Serve as the primary development escalation point for internal IT support teams, diagnosing and resolving complex issues across internally developed clinical applications. • Identify, investigate, document, and drive resolution of software defects and enhancement requests in collaboration with Product, QA, and Development teams. • Support cloud-based application deployments and rollouts in hybrid environments, working closely with IT and DevOps using AWS and CI/CD tooling. • Troubleshoot production issues using systematic diagnostic techniques, leveraging monitoring, logging, and alerting platforms to proactively identify risks. • Utilize tools such as GitHub, ArgoCD, AWS services (EKS, EC2, CodePipeline, Databricks), and relational/NoSQL databases to support software operations. • Create and maintain automation scripts and deployment configurations using YAML, Bash, and Python to improve reliability and efficiency. • Train and onboard IT support staff, while maintaining comprehensive technical documentation in Jira, Confluence, and ServiceNow to ensure knowledge sharing and operational transparency.

🎯 Requirements

• Bachelor’s degree in Engineering, Programming, Computer Science, or a related field. • 5+ years’ experience in a support, development, DevOps, or implementations role with a focus on technical operations and customer service. • Preferred background in Radiology IT systems, workflows, and PACS/RIS environments. • Hands-on experience with GitHub, ArgoCD, and AWS services including EKS, EC2, CodePipeline, and Databricks. • Proficiency with containerization and orchestration technologies such as Docker, Kubernetes, and Amazon EKS. • Strong systems engineering background in Linux administration, cloud networking (VPCs, subnets, load balancers), and storage architectures. • Experience working with relational and NoSQL databases integrated into cloud-based application workflows. • Proficiency in scripting and configuration languages including Python, Bash, and YAML. • Experience with observability and operational tooling such as CloudWatch, Datadog, Grafana, Jira, and Confluence.

🏖️ Benefits

• Competitive Benefits package – Eligibility starts the month after hire, with tiered options to choose from. • Compensation Reviews, Career Growth Opportunities • Flexible Remote Schedules • Generous PTO Plans and Paid Holidays