Customer Support Intern

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Raenest

WebsiteLinkedInAll Job Openings

1 - 10 employees

💳 Fintech

🤝 B2B

💰 $150k Non Equity Assistance on 2023-06

Fintech • B2B

Raenest is a modern financial management tool designed for African remote workforce talent and global businesses. The company focuses on alleviating the challenges associated with contracting, invoicing, and payments, facilitating seamless payroll and cross-border transfers for freelancers and businesses hiring African talent.

📋 Description

• Respond to customer inquiries via chat, email, and other support channels • Troubleshoot issues and provide accurate, helpful solutions • Work closely with teammates to ensure smooth handovers and consistent support • Learn and apply our internal tools and support workflows • Keep detailed internal notes to help with team collaboration • Document feedback and common issues from users • Maintain a friendly, helpful, and empathetic tone in every conversation

🎯 Requirements

• 6 months to 1 year of experience in a customer support or user-facing role (is a plus but not required) • Strong written and verbal communication skills • Adaptability in a dynamic work environment • A good listener with problem-solving instincts, empathy and patience • Strong interest in customer support and telecommunications • (Bonus) if you’re passionate or interested in learning about fintech, remote work, or global payments • Most importantly: you care about people and want to help them succeed.