RAM Technologies
1 - 10 employees
Founded 1996
🔧 Hardware
🤝 B2B
Hardware • B2B
RAM Technologies is a U. S. -based manufacturer of high-reliability medical and industrial power supplies and related accessories. Since 1996 the company has designed and produced certified PC power supplies for medical devices and other industrial applications, emphasizing quick turnaround for prototypes, customizable output cables, and compliance with standards such as EN 60601-1. RAM Technologies offers long-life, warranty-backed products made in the USA, targeting OEMs and designers of medical and industrial electronics.
Technical Customer Support Specialist
Job not on LinkedIn
🔥 0 minutes ago
📊 Check your resume score for this job
Improve your chances of getting an interview by checking your resume score before you apply.
RAM Technologies
1 - 10 employees
Founded 1996
🔧 Hardware
🤝 B2B
Hardware • B2B
RAM Technologies is a U. S. -based manufacturer of high-reliability medical and industrial power supplies and related accessories. Since 1996 the company has designed and produced certified PC power supplies for medical devices and other industrial applications, emphasizing quick turnaround for prototypes, customizable output cables, and compliance with standards such as EN 60601-1. RAM Technologies offers long-life, warranty-backed products made in the USA, targeting OEMs and designers of medical and industrial electronics.
📋 Description
• Responds to and resolves customer technical inquiries and issues via e-mail, phone, or chat. • Records client interactions, including inquiries, complaints, comments, and actions taken. • Determine information needed from client for research (logs, data dumps, screen prints, etc). • Analyzing client data to assist clients with configuration issues. • Creating and running database queries to evaluate data. • Configuring and testing within the system to make recommendations to clients. • Identifying and facilitating issue resolution with functional and technical groups.
🎯 Requirements
• Bachelor of Science or Bachelor of Business Administration degree with a focus in Management Information Systems or Health Care preferred or equivalent experience is preferred. • 2+ years of technical customer service experience. • Knowledge of the healthcare industry and/or working experience with technology (i.e. UNIX, SQL, etc) is a plus. • Strong analytical, organizational and communication skills. • Knowledge of Microsoft Office product suite. • Ability to work independently or collaboratively as a member of a team.
🏖️ Benefits
• medical • dental • vision • 401(k) with match • life insurance • LTD • 5 weeks PTO • paid holidays
Apply NowSimilar Jobs
🕒 Yesterday
Audit Support responsible for daily administrative support and communication in COB & DM teams. Collaborates with various stakeholders and maintains data confidentiality in a remote capacity.
🕒 Yesterday
Efficiently handle daily administrative tasks within the COB and DM departments for audit support. Collaborate with teams, document information, and ensure compliance with standards.
🕒 2 days ago
Providing technical support for clinicians using Nestmed's AI documentation platform. Resolving user-reported issues and collaborating with internal teams for product improvements.
🕒 2 days ago
Technical Customer Support Specialist serving as the first line of support for users of Nestmed's AI platform. Troubleshooting issues and collaborating with the Customer Success team for enhanced user experience.
🕒 3 days ago
Audit Manager responsible for leading audit planning and execution at rapidly growing accounting firm. Supervising risk assessments and improving governance and internal controls across various sectors.
