Customer Activation Manager – Public Sector

🕒 March 27

☕ Washington – Remote

☕ Washington – Remote

💵 $139.3k - $237.5k / year

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

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Ramp

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2019

💳 Fintech

💸 Finance

🏢 Enterprise

💰 $15M Series C on 2012-09

Fintech • Finance • Enterprise

Ramp is a company that offers an all-in-one platform designed to streamline financial operations for businesses. It provides easy-to-use corporate cards, expense management, accounts payable automation, and procurement solutions that reduce manual processes and integrate seamlessly with existing accounting systems. With a focus on saving time and money, Ramp uses automation and smart spend controls to simplify expenses, travel booking, and audit-proof accounting. Supporting multiple currencies and offering extensive integrations, Ramp caters to startups, small businesses, mid-market, and enterprises looking to consolidate their finance stack and improve efficiency across their financial operations.

📋 Description

• Lead Onboarding & Implementation: Manage the onboarding and rollout of Ramp for newly signed public sector customers, ensuring compliance with government implementation and security requirements. • Drive Adoption Across Complex Stakeholders: Partner with multiple departments and decision-makers, such as finance, procurement, IT, and compliance, to align Ramp with organizational objectives. • Serve as a Trusted Advisor: Act as a strategic consultant and extension of your customers’ teams by advising on best practices, workflow optimization, and change management specific to the public sector. • Ensure Compliance & Security Alignment: Support customers in adhering to relevant regulations (e.g., FedRAMP, state procurement policies) while integrating Ramp into their ecosystem. • Maximize Utilization & Value: Proactively identify opportunities to expand Ramp adoption, drive product utilization, and deliver measurable ROI for public institutions. • Collaborate Cross-Functionally: Work closely with Account Executives, Product, Engineering, and Compliance teams to deliver tailored solutions and resolve customer needs. • Collect & Share Customer Insights: Surface feedback from public sector clients to influence product roadmaps and participate in workshops to shape Ramp’s long-term offering for this vertical. • Manage Multiple Priorities: Balance implementation, follow-ups, reporting, and proactive engagement across a portfolio of accounts with varying complexity and timelines.

🎯 Requirements

• 7+ years of experience in implementation or engagement management in a B2B SaaS or public sector–focused technology company. • Ideally based in the Washington, DC metro area (not required) • Large scale strategy change management, preferably in Finance or Fintech • AI fluency - all employees across all teams at Ramp are required to constantly test new tools and raise the bar for what "efficient" looks like in a modern sales motion • Strong program/project management skills, including leading complex technology deployments with multiple workstreams and compliance considerations. • Excellent communication and relationship management skills, with the ability to translate technical concepts for diverse audiences. • Demonstrated success working with technical counterparts in Product, Engineering, and Security to troubleshoot and co-develop solutions. • Ability to navigate public procurement processes, manage long sales/adoption cycles, and anticipate organizational needs. • High adaptability and comfort working in a fast-paced, mission-driven environment.

🏖️ Benefits

• 100% medical, dental & vision insurance coverage for you • Partially covered for your dependents • One Medical annual membership • 401k (including employer match on contributions made while employed by Ramp) • Flexible PTO • Fertility HRA (up to $10,000 per year) • Parental Leave • Unlimited AI token usage • Pet insurance • Centralized home-office equipment ordering for all employees • Health and Wellness stipend • In-office perks: lunch, snacks, drinks, and more • Budget for intra-office travel • Relocation support to NYC or SF (as needed)