Mid Market Customer Activation Manager – Bill Pay Specialist

🕒 May 18

🏢🏡 New York City – Hybrid

💵 $142k - $216k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Ramp

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2019

💳 Fintech

💸 Finance

🏢 Enterprise

💰 $15M Series C on 2012-09

Fintech • Finance • Enterprise

Ramp is a company that offers an all-in-one platform designed to streamline financial operations for businesses. It provides easy-to-use corporate cards, expense management, accounts payable automation, and procurement solutions that reduce manual processes and integrate seamlessly with existing accounting systems. With a focus on saving time and money, Ramp uses automation and smart spend controls to simplify expenses, travel booking, and audit-proof accounting. Supporting multiple currencies and offering extensive integrations, Ramp caters to startups, small businesses, mid-market, and enterprises looking to consolidate their finance stack and improve efficiency across their financial operations.

📋 Description

• Become an expert in Ramp's Bill Pay and Procurement capabilities, including integrations, vendor onboarding, approval routing, purchase requests, invoice processing, and policy configuration • Own a book of ~100 Mid-Market expansion opportunities and ensure customers are fully onboarded within 90 days and approximately five calls, with clear objectives, timelines, and action items throughout • Work with customers to deeply understand their current AP and procurement workflows, pain points, and business priorities, tailoring your communication to the audience and connecting Ramp's value to what matters most to them • Develop account strategies to drive product and spend adoption with limited guidance, building relationships across multiple contacts within each account and maintaining thorough SFDC notes • Identify workarounds and resolve blockers independently to keep implementations on track, partnering with Product and Engineering to share targeted feedback and propose solutions • Provide constructive feedback to peers, serve as an onboarding resource for new hires, and identify opportunities to improve team processes and tooling • Use AI tools to streamline workflows, invest in your own development, and bring structured agendas to your 1:1s

🎯 Requirements

• Minimum 5 years of experience in customer success, account management, implementations, technical consulting, or product operations in a B2B organization • Bill Pay / AP and/or Accounting implementation experience • Experience with Accounting Systems (e.g., NetSuite, QuickBooks, Xero, Sage, ERP/AP modules) • Experience collaborating with Product and Engineering partners to share feedback, troubleshoot issues, and design workarounds • Strong desire to become a product expert; understanding not just how Ramp works, but why it was built the way it was, and communicating that effectively • Curiosity and a hunger to learn, problem-solve, and troubleshoot complex issues • Proven track record of exceeding quota or outperforming key metrics • Ability to anticipate customer needs and position product solutions effectively • Comfort using AI tools to streamline workflows and increase efficiency • High adaptability and comfort in a fast-moving environment

🏖️ Benefits

• Flexible PTO • Unlimited AI token usage • Centralized home-office equipment ordering • Health and wellness stipend • Budget for intra-office travel • Weekly coffee stipend • 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents • One Medical annual membership • 401(k), including employer match on contributions made while employed by Ramp • Fertility HRA (up to $10,000 per year) • Parental leave: up to 16 weeks (80 days) at 100% pay • Pet insurance • In-office perks: lunch, snacks, drinks, and more • Relocation support to NYC or SF (as needed) • Group medical, dental, and vision coverage through Sun Life • Life, AD&D, and disability coverage • Fertility drug coverage (up to $4,000 lifetime) • Group Retirement Plan with employer match (RRSP + DPSP) • Employee Assistance Program and virtual care through Lumino Health • Private medical insurance through Freedom Elite • Virtual GP and at-home care via eMed x Livi • Workplace pension through Penfold, with salary sacrifice option