Customer Success Manager

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RangeForce

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Cybersecurity • Education • SaaS

RangeForce is a company that specializes in strengthening defensive cyber teams through a cloud-based cyber range platform. They focus on building high-performing teams capable of handling real cyber threats using real tools and environments. RangeForce emphasizes improving both technical and soft skills such as communication, leadership, and time management. Their platform provides realistic cyber attack scenarios, tools, and exercises aimed at closing skills gaps. By utilizing tools from recognized cybersecurity companies and aligning training with frameworks like NIST and MITRE, RangeForce helps organizations to prepare their cybersecurity teams effectively through customized learning plans and cycles of exercises, skills labs, and solo ranges.

51 - 200 employees

Founded 2016

🔒 Cybersecurity

📚 Education

☁️ SaaS

📋 Description

• Achieve mastery of Cyberbit technologies within 1-3 months. • Conduct clear, crisp, and energetic product demonstrations that show the value of the product to customers and prospects – from SOC managers to CISOs. • Guide analysts through simulated live-fire attacks, adjusting the approach depending on the skill level of the trainees and the customer objectives. • Understand the unique needs of each customer and help them to succeed by providing detailed mapping of their training objectives to the Cyberbit content catalogue. • Understand and track customer health by communicating with customers (onboarding calls, ongoing success calls, quarterly business reviews), analyzing usage data, and keeping all metrics updated in the appropriate internal tools. • Use exceptional written and oral communication skills to support customers and internal initiatives – this includes, but is not limited to, PowerPoint presentations, product Q&A, product documentation. • Play a critical role in improving the product by communicating customer-requested features clearly and concisely. • Work closely with regional sales managers to stay aligned on assigned accounts. Key areas for collaboration are relationship mapping/org charting and upsell opportunities. • Play a critical role in the contract renewal process.

🎯 Requirements

• 2+ years of experience providing cybersecurity technical training. • 2+ years of experience with a customer success, support, or technical account management role within a cybersecurity-focused organization • Associates, Bachelors, Masters, and/or PhD from a cybersecurity program – strong advantage. • Strong ability to plan, multi-task, and manage time effectively in a remote working environment; meticulous notetaking is a must. • Excellent written, verbal, and interpersonal communication skills; strong Excel and PowerPoint skills • Works and presents in a systematic and orderly fashion, able to dive deeply into detail. • Experience with Salesforce – strong advantage. • Cybersecurity certifications from EC-Council such as Certified Incident Handler / Certified Security Analyst – strong advantage. • Up to 20% travel to customer sites is possible.