Director of Intake

Job not on LinkedIn

13 hours ago

🏰 Missouri – Remote

Although this job is listed in Missouri, this company may be open to hiring remote in other states.

💵 $105k / year

⏰ Full Time

🔴 Lead

👔 Director

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Rankings.io

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B2B • Media

Rankings. io is a digital marketing agency that specializes in helping law firms—especially personal injury and other plaintiff-side practices—generate more qualified cases through SEO, PPC, website design, local service ads, social media, and traditional advertising (TV, radio, programmatic). They provide full-service campaign management, proprietary SEO and AI-driven search strategies, content and media production (podcasts, guides, conferences), and promise measurable growth in rankings, traffic, and client intake while migrating clients to WordPress sites they own.

51 - 200 employees

Founded 2013

🤝 B2B

📱 Media

📋 Description

• Build, lead, and operationalize a world-class intake function for personal injury law firms. • Take ownership of the Intake & Conversion Sprint (90-day Intake Overhaul product). • Manage the intake mystery shopper program. • Implement systems, training, and feedback loops for client intake teams. • Lead and manage a team of mystery shoppers and provide coaching insights. • Run redemption shops to confirm performance improvement and validate responsiveness signals. • Audit client scripts and train teams to close more cases.

🎯 Requirements

• Experience managing or building intake departments in legal or high-volume B2C environments. • Strong coaching ability: can diagnose tone, empathy, and call flow weaknesses quickly. • Exceptional operational discipline—can build systems, scorecards, and repeatable processes. • Analytical mindset with the ability to translate call behaviors into business outcomes. • Comfortable reporting directly to senior leadership and influencing cross-functional teams.

🏖️ Benefits

• Starting salary of $105,000 • Unlimited PTO • 100% Employer funded health insurance • Quarterly training stipend for professional development • Remote-first role with occasional travel for workshops or leadership meetings.