Lead Technical Support Engineer, DICOM

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🕒 September 20, 2025

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RapidAI

WebsiteLinkedInAll Job Openings

51 - 200 employees

⚕️ Healthcare Insurance

🤖 Artificial Intelligence

☁️ SaaS

Healthcare Insurance • Artificial Intelligence • SaaS

RapidAI is a company that provides AI-powered clinical decision support software, focusing on improving patient outcomes in healthcare, particularly for conditions like stroke, aneurysm, and pulmonary embolism. Their technology is designed by clinicians to enhance speed, accuracy, scalability, and security of diagnosis and treatment. RapidAI offers a suite of products and solutions that help hospitals and healthcare providers make faster, more accurate triage and transfer decisions. With solutions that integrate with existing hospital workflows, RapidAI enhances clinical trials and improves patient care and efficiency.

📋 Description

• Provide subject matter expertise in DICOM viewer technologies and standards. • Lead the debugging, validation, and enhancement of features tied to DICOM tags, SOP classes, and modalities. • Analyze and interpret DICOM file structures, including tags, transfer syntaxes, and differentiation between image metadata and pixel data. • Utilize tools such as dcmdump, DCMTK, GDCM, RadiAnt, and 3D Slicer for advanced DICOM analysis and debugging. • Oversee and troubleshoot DICOM network services including C-FIND, C-MOVE, C-STORE, and C-ECHO. • Investigate and resolve issues such as DICOM timeouts, association rejections, and PACS misconfigurations. • Use Wireshark and TCPDump to monitor and analyze DICOM and HL7 network traffic. • Collaborate with engineering to evaluate, reproduce, and resolve viewer-related issues, including root cause analysis and validation of fixes. • Provide insight into radiology workflows and ensure solutions align with user needs across imaging modalities. • Work with support teams to ensure readiness for new module releases, including viewer updates, on both cloud and on-prem platforms. • Embrace new technologies including AI-based troubleshooting, and contribute to internal tooling and training programs to scale support capabilities. • Mentor and lead a team of specialists, fostering a customer-obsessed mindset and building a scalable, knowledge-driven support model.

🎯 Requirements

• 10+ years of experience working with PACS, DICOM, and radiology workflows. • In-depth knowledge of DICOM standards, file structures, and transfer syntaxes. • Proficient with DICOM viewers and diagnostic tools for file and network-level troubleshooting. • Solid understanding of HL7, medical imaging systems, and radiology data flows. • Experience debugging DICOM Query/Retrieve workflows and PACS integrations. • Comfortable using packet capture and network tools such as Wireshark and TCPDump. • Familiar with AWS, including CloudWatch, Lambda, and infrastructure-as-code tools like Terraform. • Proven ability to collaborate with cross-functional teams and provide leadership across engineering, support, and product. • 5+ years of experience mentoring and managing team members in a technical or support capacity.