Staff Software Engineer

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🕒 January 16

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RapidAI

WebsiteLinkedInAll Job Openings

51 - 200 employees

⚕️ Healthcare Insurance

🤖 Artificial Intelligence

☁️ SaaS

Healthcare Insurance • Artificial Intelligence • SaaS

RapidAI is a company that provides AI-powered clinical decision support software, focusing on improving patient outcomes in healthcare, particularly for conditions like stroke, aneurysm, and pulmonary embolism. Their technology is designed by clinicians to enhance speed, accuracy, scalability, and security of diagnosis and treatment. RapidAI offers a suite of products and solutions that help hospitals and healthcare providers make faster, more accurate triage and transfer decisions. With solutions that integrate with existing hospital workflows, RapidAI enhances clinical trials and improves patient care and efficiency.

📋 Description

• Serve as a subject matter expert on RapidAI products, collaborating closely with engineering and product teams to understand technical architecture. • Apply your development background to diagnose, troubleshoot, and resolve complex technical issues escalated by the Support & Services team, often involving code analysis and log interpretation. • Provide advanced technical support for critical customer issues, effectively communicating technical concepts related to AWS, Kubernetes, VMware, IP networking, and Firewalls. • Develop and implement scripts (Python, Bash) for automation, data analysis, and proactive issue identification. • Act as the primary technical liaison with the Support & Services team, facilitating clear communication between them, engineering, and customer stakeholders for complex technical escalations. • Provide technical guidance and training to the Support & Services team, empowering them to resolve a broader range of issues. • Participate in technical discussions and reviews for escalated customer issues, guiding the Support & Services team through complex resolutions. • Generate and maintain comprehensive technical documentation for internal use, including troubleshooting guides and deep-dives from complex issue resolution. • Utilize Salesforce (SFDC) to track escalated technical cases and contribute to internal knowledge bases. • Contribute to the continuous improvement of technical support processes and product capabilities by providing feedback to engineering.

🎯 Requirements

• Education: Bachelor’s degree in Computer Science, IT, Engineering, or a related technical field, or equivalent experience/certifications. • 7+ years of overall technical experience, with significant time in customer-facing technical support and resolving complex issues. • 3-5 years of direct development experience or deep technical troubleshooting requiring code-level understanding. • Proven experience with AWS, Kubernetes, and VMware. • Hands-on experience with Python and Bash scripting for advanced troubleshooting and automation. • Experience collaborating with cross-functional engineering and product teams. • Solid understanding of networking concepts, IP addressing, and firewall configurations. • Technical Skills: Strong working knowledge of AWS, Kubernetes, VMware, Python, Bash, and Salesforce (SFDC). Deep understanding of networking principles. Familiarity with CI/CD, version control (Git), and software development methodologies is a plus. • Communication & Problem-Solving: Excellent verbal and written communication skills to convey complex technical concepts to diverse audiences. Exceptional analytical problem-solving skills for intricate technical issues. Proven ability to work collaboratively with engineering and Support & Services teams. • Other: Ability to thrive in a fast-paced environment. Strong organizational skills, attention to detail, and ability to work independently and as part of a team.