Service Manager – Malaysia, Singapore

🕒 June 4

🌐 Philippines, Malaysia, +1 more countries – Remote

🇵🇭 Philippines – Remote 🇲🇾 Malaysia – Remote 🇸🇬 Singapore – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 32%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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RateHawk

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏨 Hospitality

📦 Logistics

✈️ Travel

Hospitality • Logistics • Travel

RateHawk is a leading online booking tool for travel professionals, offering accommodation bookings from over 2. 6 million hotels worldwide, as well as air tickets, transfers, and car rentals. The platform provides a seamless experience for users with API integrations, a mobile app, and multilingual 24/7 support. RateHawk allows travel professionals to earn loyalty points and access exclusive B2B rates, ensuring maximum profit potential. With a user-friendly interface and multiple filters, it makes finding the best travel options easy and efficient. RateHawk supports businesses with fast API integrations and offers different business models, making it a versatile solution for travel professionals.

📋 Description

• Support Our Top Clients: Be the go-to person for a select group of key partners. Handle escalations and help solve their trickiest issues. • Keep an Eye on Things: Monitor ongoing cases in our CRM and make sure nothing gets stuck. Step in early if something needs attention. • Stay in Touch: Send regular updates to clients and check in to make sure they’re happy with how things are going. • Track Performance: Use tools like Tableau and SQL to monitor service metrics and prepare reports. • Be Their Voice: Join client meetings, listen to their needs, and make sure their voice is heard internally. • Work as a Team: Collaborate with ops, support, and tech teams to make service even better.

🎯 Requirements

• Language Skills: Advanced level of English and Malay – you’ll need to speak and write fluently. • Ability to work with tools: Comfortable with data and tools like CRM systems and dashboards. • Quick Learner: Ability to grasp new information quickly and focus on results. • Multi-Tasker: Capable of juggling multiple tasks and handling stress with ease. • Empathetic: A strong sense of empathy is essential. • Travel Industry Experience: Experience in travel, concierge agencies, TMCs, DMCs, or tour operators is an advantage! Experience in account or service management (B2B is a plus!)

🏖️ Benefits

• Remote Work: Work from the comfort of your home! • Salary: base payment + monthly bonus. • Dynamic Team: Be part of a young and energetic group of specialists. • Growth Opportunities: Tackle interesting and ambitious tasks that will elevate your professional skills. • Learning & Development: We support your growth through seminars, trainings, and conferences. • Perks: Take advantage of corporate discounts on hotels and other services.