Guest Experience Agent, German-speaking

🔥 7 minutes ago

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Raus

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

👥 B2C

🏪 Marketplace

💰 $9.1M Venture Round - Raus on 2023-11

B2C • Marketplace

Raus is a consumer-facing travel and hospitality platform that lets customers book short-stay cabins and outdoor retreats. The website offers cabin listings (dog-friendly, lakeside, forest, farm), gift cards, curated experiences, and tools for hosts to list properties. It emphasizes restful nature escapes, sustainable travel, and handles online bookings, promotions, and guest support.

📋 Description

• Support and communicate with our guests and partners via WhatsApp, email, chat and, when necessary, by phone • Handle inquiries about bookings, arrivals & departures, special requests and feedback • Address guest inquiries of a technical nature, follow-up questions about cabin stays, as well as complaints and other feedback • Support quality assurance of our guest processes and help improve the use of AI and automated workflows

🎯 Requirements

• Experience in customer service, ideally in the hotel, tourism or hospitality industry • Very good written and spoken German (C1+); good English skills • Experience working with Slack, Notion and CRM tools • Structured working style, reliability and an eye for detail • Strong digital affinity, team player and enjoyment of remote work

🏖️ Benefits

• 100% remote work within a motivated team • Digital work environment • Flexibility to support work–life balance