Agency Support Specialist

🕒 May 22

🏈 Alabama, Arizona, +29 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🏖️ New Jersey – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote 🧀 Wisconsin – Remote

💵 $18 - $27 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Branch

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2017

💸 Finance

👥 B2C

Finance • Insurance • B2C

Branch is a digital insurance company that simplifies the process of purchasing home and auto insurance by offering users a quick and straightforward way to obtain coverage. By leveraging technology and secure data, Branch provides accurate pricing and personalized policies while ensuring affordability through reduced advertising and community-focused savings. They emphasize excellent customer service and fast claims processing, making the experience seamless for their customers.

📋 Description

• Provide prompt, easy-to-understand support to independent agents via inbound and outbound calls, chat, and email. • Resolve standard servicing, billing, and technical questions using established workflows and tools. • Accurately interpret policy language and escalate risk or underwriting concerns as needed. • Master the use of support systems (e.g., Staff, billing platforms) to complete agent requests efficiently. • Proactively surface feedback and insights to improve the agent experience and internal workflows. • Work collaboratively in a fast-paced, team-based environment while maintaining schedule and documentation standards.

🎯 Requirements

• Current Property & Casualty license required. • A High School diploma or GED required. • 1-3 years of previous Customer Service experience required. • Ability to prioritize and multitask, including navigating through multiple business applications. • Self-driven and thrives in a remote environment. • Strong interpersonal and communication skills. • Tenacious problem solver. • Experience in a fast-paced contact center environment preferred. • Excellent communication skills that reflect an ability to present and receive feedback in a positive way. • Working knowledge of Google products, remote collaboration tools (Zoom/Slack). • Follow call flow, and a structured chat flow, to ensure efficient and engaging conversations. • Strong desire to connect with people and a track record of strong relationships.

🏖️ Benefits

• Above-market salary—Branch is a data-driven company, so we do the math on salaries, too. If you get an offer from Branch, you can expect compensation that hits above the mark. • Pay equity and transparency—Our pay isn’t just above market, it’s equitable. We let experience and performance drive your success, never your gender, race, orientation, or beliefs. • Remote-first (with perks)—Work from where you’re most comfortable. We’ll take care of your work from home set-up and monthly internet. We also have a Columbus headquarters and Chicago hub if you’d like to join us in an office. • Flexible YouTime—We don’t just let you control your own time off. We actually encourage you to use it. After your first year at Branch, we’ll give you $1000 toward your next vacation. • Employee stock options—You’re not just an employee. If you’re full-time, you’re also a part-owner. You’ll have stock options so you can invest in the company you’re helping to grow. • Medical, vision, dental—Get all the coverage you need for a healthy, happy life. We’ll also contribute $150 per month to a health savings account (HSA), administered by Branch. • 401k and contribution matching—Invest in your future. Branch helps you get to retirement on time with a portion of your contributions matched each month.