Customer Success Contractor

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Restaurant Brands International

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2014

👥 B2C

🛒 Retail

B2C • Retail

Restaurant Brands International is a multinational company that owns and operates some of the world's most beloved restaurant brands, including those offering coffee, fried chicken, subs, and burgers. The company focuses on driving growth through its extensive network of over 30,000 restaurants worldwide. As a growth-focused business, Restaurant Brands International aims to create compelling unit economics for its partners and emphasizes strong system-wide sales growth. The company is committed to advancing sustainability goals, supporting communities, ensuring food safety, and promoting diversity and inclusion within its workforce. Through its corporate governance practices, it also engages in responsible sourcing and climate action initiatives.

📋 Description

• Driving strategic initiatives that help grow our markets’ digital business, including increasing mobile app adoption, loyalty engagement, delivery capabilities, and digital ordering experiences • Building strong customer relationships and acting as the primary post-sale point of contact for digital and technology-related initiatives • Leading stakeholder meetings, business reviews, and strategic discussions with customers to identify opportunities for growth and operational improvement • Partnering closely with Product, Engineering, Marketing, and Guest Engagement teams to prioritize and deliver impactful digital initiatives • Acting as a consultative partner by understanding customer business needs, identifying technical solutions, and supporting platform optimization • Introducing and supporting the rollout of new features, platform enhancements, and software releases • Leading cross-functional execution across customer and internal teams while managing timelines, stakeholder expectations, communications, and conflict resolution • Using analytics and customer insights to identify opportunities that improve digital adoption and customer satisfaction

🎯 Requirements

• Computer Science, Engineering Management, Business, or related degree or a related field • Minimum 5-7 years of experience in a similar role or as a Technical Project Manager / Consultant in a customer-facing technology environment • Proficient level of English, both spoken and written • Excellent interpersonal and verbal communication skills, with the ability to communicate effectively with technical and non-technical audiences • Excellent written communication skills, including writing product requirements and self-service documentation • Based in LATAM or NA and authorized to work in the country of residence without visa sponsorship

🏖️ Benefits

• Exposure to global EMEA markets and international stakeholders • Opportunity to collaborate closely with Product, Engineering, Marketing, and Guest Engagement teams • High level of ownership and autonomy in driving digital initiatives • Ability to influence digital experiences used by millions of consumers globally • Opportunity to contribute to the growth and evolution of innovative digital consumer platforms