Mid-level Customer Success Analyst – Partners

2 days ago

Apply Now

Receive Emails with Similar Jobs

RD Station

WebsiteLinkedInAll Job Openings

SaaS • B2B • eCommerce

RD Station is a Brazilian SaaS company that provides integrated marketing automation, CRM and customer service solutions. Its platform helps businesses attract and qualify leads, run email and WhatsApp campaigns, create landing pages, automate sales processes, deploy chatbots and manage omnichannel conversations, with analytics and AI features as well as an app marketplace and developer APIs. RD Station targets companies and agencies seeking to connect marketing, sales and support workflows to drive growth and retention.

1001 - 5000 employees

Founded 2011

☁️ SaaS

🤝 B2B

🛍️ eCommerce

📋 Description

• Conduct daily calls with partners, ensuring 70% coverage • Manage partners' adoption of RD Station products, driving full utilization of available tools • Identify risks and opportunities within customer portfolios, focusing on revenue expansion and retention • Lead financial negotiations that add value to both the partner and RD Station • Ensure efficient, high-quality communication with partners via Service Cloud, phone, email, and video calls.

🎯 Requirements

• Previous experience in Customer Success, especially managing portfolios with a high volume of partners • Experience in the SaaS segment and practical knowledge of financial negotiations • Genuine interest in supporting our customers, demonstrating empathy in listening, clarity when guiding, and resilience in problem solving • Excellent communication skills, teamwork, and adaptability to dynamic scenarios • Strong organizational skills and the ability to prioritize tasks in a fast-paced environment.

🏖️ Benefits

• Holistic Well-being: We pursue the holistic well-being of every employee • Plurality: Diversity is part of who we are. Recognized among the Best Companies to Work for in Brazil, we actively promote inclusion and a sense of belonging • We value racial inclusion and support initiatives that confront structural racism.