Product Designer – Mid-level

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4 hours ago

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RD Station

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SaaS • B2B • eCommerce

RD Station is a Brazilian SaaS company that provides integrated marketing automation, CRM and customer service solutions. Its platform helps businesses attract and qualify leads, run email and WhatsApp campaigns, create landing pages, automate sales processes, deploy chatbots and manage omnichannel conversations, with analytics and AI features as well as an app marketplace and developer APIs. RD Station targets companies and agencies seeking to connect marketing, sales and support workflows to drive growth and retention.

1001 - 5000 employees

Founded 2011

☁️ SaaS

🤝 B2B

🛍️ eCommerce

📋 Description

• Design and improve multichannel support experiences within RD Station Conversas, focusing on the efficiency of operators' support journeys. • Empower customer service teams, remove friction from operators’ daily workflows, and support delivery of faster, clearer, and more effective solution-oriented experiences. • Strengthen critical customer success journeys, remove points of friction that affect perceived product value, and reinforce the value proposition of strategic features.

🎯 Requirements

• Strong experience as a Product Designer for digital products, with proficiency in Figma, Miro, and prototyping and documentation tools. • Experience with SaaS products and digital marketing concepts. • Knowledge of UI design, focused on creating accessible, consistent, and visually appealing interfaces. • Ability to conduct user research, map journeys, identify opportunities, and validate hypotheses. • Familiarity with agile delivery methods (Scrum, Kanban) and collaboration within cross-functional teams. • Systems thinking to analyze problems and propose creative, viable solutions. • Curiosity about technology, quick learning, and strong written and verbal communication skills. • Adaptability and comfort with ambiguity and short validation cycles.

🏖️ Benefits

• Holistic Well-being: We support each employee's overall well-being through programs and benefits that enable self-care across five pillars: Emotional, Financial, Physical, Occupational, and Social. • Plurality: Diversity is part of who we are. Recognized among the Best Companies to Work for in Brazil, we actively promote inclusion and belonging. Our human-centered expertise enables us to welcome and empower people inside and outside the company. • We value and support women professionals and mothers: we are ranked among the country's best companies for women to work for (Great Place To Work ranking).