Real Hires
Recruitment • B2B • HR Tech
Real Hires is a company dedicated to connecting businesses with top remote talent from around the world. They specialize in rapidly sourcing highly skilled virtual assistants and other professionals who match the quality of US-based talent but at a reduced cost. Real Hires prides itself on its rigorous vetting process, ensuring that only the top 3% of candidates make it to their clients. With a focus on reducing hiring headaches and providing continuous support, Real Hires helps businesses build sustainable, long-term teams. Their service promises to deliver the right hire in under five days, offering significant cost savings and enhancing company efficiency.
IT Manager
Job not on LinkedIn
April 2
Real Hires
Recruitment • B2B • HR Tech
Real Hires is a company dedicated to connecting businesses with top remote talent from around the world. They specialize in rapidly sourcing highly skilled virtual assistants and other professionals who match the quality of US-based talent but at a reduced cost. Real Hires prides itself on its rigorous vetting process, ensuring that only the top 3% of candidates make it to their clients. With a focus on reducing hiring headaches and providing continuous support, Real Hires helps businesses build sustainable, long-term teams. Their service promises to deliver the right hire in under five days, offering significant cost savings and enhancing company efficiency.
📋 Description
• Oversee IT Support & Performance – Manage open IT support tickets daily, ensuring quick responses and efficient issue resolution. • Drive Key Performance Metrics – Track and improve KPIs to enhance team performance and maintain high service levels. • Foster Strong Remote Collaboration – Build solid communication channels with team members and end-users across different time zones. • Resolve Complex IT Issues – Act as the escalation point for high-level technical challenges, providing expert guidance and support. • Lead IT Projects – Manage and track IT initiatives, ensuring deadlines are met and quality standards are upheld. • Ensure Security & System Maintenance – Conduct regular system reviews, implement updates, and enforce security best practices. • Innovate & Improve Operations – Identify and implement new solutions to optimize IT processes and enhance team training.
🎯 Requirements
• Proven experience managing global IT teams with a deep understanding of remote team dynamics. • Technical expertise in Office 365, Azure, Intune, and network troubleshooting (SonicWall experience is a plus). • Strong multitasking ability, balancing various IT disciplines and projects simultaneously. • Exceptional leadership & communication skills to guide teams and collaborate across time zones. • Strategic mindset —able to manage high-level IT operations without getting pulled into daily technical tasks. • Advanced technical proficiency (must meet Level 3 Technician standards). • Passion for technology & innovation, always looking for better ways to improve IT systems and team performance. • A strong educational background in Information Technology or a related field.
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