Customer Operations Specialist

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June 13

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Realynk Assistants (Formerly Trans Support)

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B2B • Consumer Services • SaaS

Realynk Assistants is a company that offers fully-managed virtual assistant services, primarily leveraging a diverse pool of Filipino talent to help businesses streamline their administrative and operational tasks. They specialize in matching clients with skilled virtual assistants who can handle various roles, including marketing, accounting, IT, and customer service. With a focus on affordability and flexibility, Realynk provides a risk-free 5-day trial and aims to enhance productivity by allowing clients to delegate non-core activities. Their approach guarantees a high client-virtual assistant match success rate, ensuring the right fit for specific business needs.

11 - 50 employees

Founded 2023

🤝 B2B

☁️ SaaS

📋 Description

• This is a remote position. • About the Role: We are seeking a detail-oriented and proactive Order Management & Fulfillment Specialist to join our team. • This role is critical in ensuring smooth order processing, accurate billing, effective communication with customers, and timely accounts receivable support. • The ideal candidate will have experience with ERP systems like NetSuite, strong organizational skills, and a collaborative mindset. • Key Responsibilities: Manage order processing and fulfillment activities from order entry to delivery • Provide responsive and professional communication to customers regarding order status, delays, or issues • Investigate and resolve customer inquiries and complaints on time. • Support billing processes and ensure accuracy in invoicing • Collaborate with the accounting team to assist with accounts receivable follow-up • Maintain accurate records and update order statuses in the ERP system • Identify and escalate process improvements or operational challenges

🎯 Requirements

• Experience using NetSuite or similar ERP systems is highly preferred • Strong understanding of order fulfillment and billing workflows • Excellent attention to detail and accuracy in data entry • Strong written and verbal communication skills • Proven ability to multitask, prioritize tasks, and manage time efficiently • Self-motivated team player who can also work independently and take initiative.