Analyst, Business Operations – FCO, LATAM Focus

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Reap

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

💳 Fintech

₿ Crypto

🤝 B2B

Fintech • Crypto • B2B

Reap is a fintech company providing borderless, stablecoin-enabled financial infrastructure for businesses. It offers business accounts (Reap Direct), Visa corporate cards with fiat and stablecoin repayment, cross-border payments powered by stablecoins, expense management for multi-currency treasuries, and embedded finance APIs including card issuing and payment APIs to automate global fiat payouts and enable stablecoin-native finance.

📋 Description

• The Analyst, Business Operations (FCO) is based in LATAM and owns the day-to-day operational flows that enable efficient, high-quality client onboarding • Own and drive end-to-end onboarding operational flows, identifying bottlenecks and implementing improvements to reduce onboarding cycle times • Track case progress across the pipeline and proactively follow up to keep cases moving without unnecessary delays • Collaborate with Growth, Finance Ops, and Product teams to streamline handoffs and eliminate process inefficiencies • Document and systematise all onboarding operational processes into clear, repeatable SOPs, built from the ground up to be automation-ready • Identify which parts of the onboarding workflow are candidates for agentic automation (e.g., document completeness checks, RFI generation, escalation routing) • Drive the transition from manual execution to AI-assisted workflows over time, acting as the operational domain expert who defines what the agent should do and validates its outputs • Prepare and submit Partner Information Forms (PIFs) and supporting documentation required by card schemes for partner onboarding and certification processes • Coordinate third-party reviews required by card schemes and other network partners, managing timelines, documentation packages, and follow-ups to ensure submissions are complete and on schedule

🎯 Requirements

• Minimum 3 years of experience in business operations, KYC document processing, customer onboarding, or a similar operational role • Hands-on experience with structured checklists, data collection workflows, or document review processes • Demonstrable experience building with AI, whether through automation tools, agentic workflows, prompt-based solutions, or AI-assisted process design; we're looking for someone who has actually built things with AI, not just used it • Background in fintech, financial services, or regulated industries is a plus, but not required • Strong attention to detail with a process-first mindset • Comfortable managing case queues, tracking document status, and following defined escalation protocols • Proven ability to identify operational bottlenecks and drive measurable improvements in turnaround times • Able to identify gaps or inconsistencies in documentation without needing to make risk-based compliance judgements • Approaches manual processes as problems to be solved, not tasks to be repeated • Able to think in workflows: identify inputs, outputs, decision points, and exception paths that can be translated into automated logic • Comfortable working with Product and Tech teams to scope and test automation tools • Clear communicator, able to draft professional RFIs and coordinate effectively with clients, internal teams, and external partners • Comfortable creating productive friction with adjacent teams (Compliance, Growth) in service of better outcomes and faster processes • Based in or able to operate fully aligned with Mexico time zone and public holidays • Willing to work during local public holidays if required (compensatory leave will be provided) • Fluent in business English and Portuguese (spoken and written) • Proficiency in any additional language (e.g., Spanish) is a strong advantage

🏖️ Benefits

• A vibrant, inclusive and international work culture • Generous annual leave to relax and recharge, plus public holidays • Health insurance budget to keep you covered • Be part of a fast-growing global team • Flexible remote work options, as well as option to work in-person at a prime office location overseeing the Castillo de Chapultepec • Home office equipment budget • Your own Corporate Reap Card — no more out-of-pocket spending • Additional benefits that keep growing over time