Customer Support – Marketing Agency

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🕒 February 4

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Relou RH

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2023

Olá! Meu nome é Rebeca Louise e eu atuo de forma estratégica em todos os subsistemas de RH. Meu foco é auxiliar você empresário a gerir pessoas de forma estratégica, valorizando lucro e bem estar simultaneamente.

📋 Description

• Manage the full-cycle post-sales journey as the primary point of contact for clients • Conduct recurring touchpoints focused on relationship building, alignment and retention • Act strategically on renewals, upsells, cross-sells and downsells, always respecting the client’s context • Provide pleasant, consultative, solution-oriented service • Record, organize and track all customer interactions • Produce clear relationship and follow-up reports with a strategic perspective • Monitor and proactively act on metrics such as NPS, churn, retention and customer satisfaction • Identify risks, opportunities and bottlenecks in the customer experience and propose improvements

🎯 Requirements

• Excellent verbal and written communication • Execution-oriented, organized and proactive profile • Ability to manage multiple clients and concurrent demands • Analytical mindset for tracking metrics and KPIs • Strong sense of priorities and responsibility for deadlines • Availability: • Monday: 8:30 AM to 6:00 PM • Tuesday to Friday: 9:00 AM to 6:00 PM • Computer or laptop with basic/medium specifications for work

🏖️ Benefits

• Transportation allowance