Support Analyst, Junior/Mid-level – SaaS, CRM for e-commerce

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🕒 April 14

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Relou RH

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2023

Olá! Meu nome é Rebeca Louise e eu atuo de forma estratégica em todos os subsistemas de RH. Meu foco é auxiliar você empresário a gerir pessoas de forma estratégica, valorizando lucro e bem estar simultaneamente.

📋 Description

• Provide reactive support via chat and WhatsApp • Assist in resolving customer requests with quality and efficiency • Aim to resolve the majority of inquiries, seeking team support when necessary • Ensure responses are provided within deadlines, keeping the customer informed • Contribute to reducing rework and ticket re-openings • Support identification of patterns and potential root causes of issues • Record and organize information to facilitate future analysis • Maintain focus on customer satisfaction (NPS)

🎯 Requirements

• Previous experience providing support for SaaS products • Strong communication and organizational skills • Logical thinking and an interest in problem solving • Comfortable using digital tools • Proactive approach to learning and seeking solutions with support from the team • Experience with e-commerce • Exposure to more robust systems or technical support environments

🏖️ Benefits

• Multi-benefits card (Swile)