Director, Insights and Intelligence

Job not on LinkedIn

November 7

🔔 Pennsylvania – Remote

Although this job is listed in Pennsylvania, this company may be open to hiring remote in other states.

💵 $124k - $190.8k / year

⏰ Full Time

🔴 Lead

👔 Director

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Recruiting.com

WebsiteLinkedInAll Job Openings

Recruitment • SaaS • B2B

Recruiting. com is a recruitment platform that collects personal and non-personal information from job seekers to be used by recruiters and hiring managers. Users can submit their resumes or fill out a short form to be considered for current and future job opportunities. The site emphasizes user privacy and allows users to manage their personal data, including modifying, changing, and deleting their information. Recruiting. com securely stores user data until they request deletion, providing a comprehensive recruitment solution for both job seekers and employers.

11 - 50 employees

🎯 Recruiter

☁️ SaaS

🤝 B2B

💰 Private Equity Round on 2006-06

📋 Description

• Directly lead the customer experience research (CXR) capability center and lead, manage and develop a team of market researchers and decision scientists in helping drive customer centered growth • Responsible for collaborating with leaders of other capability centers (i.e., BX and CX measurement, UX Research) in creating a team culture that fuels research innovation in solving complex problems for the business • Responsible for leading or co-leading the planning and execution of the annual, enterprise-wide Healthier Futures Index study (HFI) of relationship health and CX performance of CENCORA commercial and shared service functions • Reviews research briefs people under his/her direction to ensure research objectives are achieved and consults on the design of surveys and data collection methods are correct to facilitate the right analysis to generate appropriate findings • Designs effective workflow processes to manage project demand and embeds flexibility to in workflow model that aligns demand with project capacity • Oversees the programing and tests surveys, including the development of call to action and thank you messages, uploads respondent data, and deploys surveys • Integrates data from outside sources into Qualtrics and/or Medallia and utilizes available analytical tools (e.g., SPSS) to develop findings • Oversees the building of dashboards, provides training on optimal use, and continuously finds ways to improve data visualizations and incorporate new Qualtrics features within the dashboards • Ensure high quality work product is consistently delivered by team under his/her direction • Oversees analysis of Voice of the Customer data. Demonstrates strong proficiency with all Qualtrics analytical tools • Identifies and integrates secondary data sources into the VOC analysis to improve the specificity and actionability of the analysis, findings and recommendations • Collaborates with IT, preferred vendors, and others to problem-solve through data integration requirements, survey deployment decisions, and other operational considerations related to the VOC and customer experience programs

🎯 Requirements

• Bachelor’s degree (advanced degree (Masters degree or Ph.D. preferred) in data analytics, marketing research, statistics, math or computer science or related field • Minimum of 5-7 years’ experience in quantitative and qualitative market research • 5-7 years of relevant experience in quantitative and qualitative research and analytics Healthcare, Biopharmaceuticals, Life Sciences, Pharmaceutical Wholesale distribution • Advanced or expert level proficiency in multiple market research platforms, statistical software and programming languages (e.g., Qualtrics, Sawtooth, Medallia SPSS, R, Python), with strong preference for SPSS and Medallia • Advanced or expert level proficiency in the use of statistical methodologies (e.g., multivariate regression, maxdiff, conjoint, Turf analysis, Bayes Net Methodology, correlation analysis, descriptive variables) • 5-7 years applying statistical methodologies in product and/or solution design • 5-7 years writing research reports that synthesize findings that inform decisions of senior executives • 5-7 years creating, designing and writing highly effective surveys • 5-7 years creating, designing and writing discussion guides • Strong communication and interpersonal skills • 3-5 years as a people leader or leader of complex cross-functional, multi-disciplinary teams in a large-scale organization • 3-5 Years running bivariate and simple multivariate statistics

🏖️ Benefits

• medical, dental, and vision care • backup dependent care • adoption assistance • infertility coverage • family building support • behavioral health solutions • paid parental leave • paid caregiver leave • training programs • professional development resources • opportunities to participate in mentorship programs • employee resource groups • volunteer activities