Gestionnaire de Cas, Bilingue

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November 5

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Recruiting.com

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Recruitment • SaaS • B2B

Recruiting. com is a recruitment platform that collects personal and non-personal information from job seekers to be used by recruiters and hiring managers. Users can submit their resumes or fill out a short form to be considered for current and future job opportunities. The site emphasizes user privacy and allows users to manage their personal data, including modifying, changing, and deleting their information. Recruiting. com securely stores user data until they request deletion, providing a comprehensive recruitment solution for both job seekers and employers.

11 - 50 employees

🎯 Recruiter

☁️ SaaS

🤝 B2B

💰 Private Equity Round on 2006-06

📋 Description

• The management of the assigned projects and/or cases. • Adherence to the general company processes. • Telephone support: Implementing call-centre programs including the provision of patient, healthcare professional and funding bodies with telephone support. • Current assistance lines focus on: funding and access issues, including private, public and special access programs; compliance programs. • Administer and adhere to case-management protocols, including clinical monitoring, data collection, on-going patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers. • Implementing pharmaceutical and biotechnology related market research initiatives with physicians, patients, pharmacists or other allied health professionals. • Document each activity in program specific database. • Participate and attend on-going refresher training and in specialized training courses for specific products or programs as deemed appropriate by the manager. • Clear communication to manager, pod, and program trained colleagues regarding the management of cases during foreseen absences. • With the managers, participate in the training process of new caseworkers, including but not limited to shadowing & call monitoring. • Responsible to report all Adverse Events to the assigned units/departments.

🎯 Requirements

• Bilingual (French/ English) REQUIRED • A minimum of one (1) year experience in customer service • Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a two-year associate's degree program or equivalent combination of experience and education. • Strong analytical and mathematical skills • Strong business and financial acumen • Ability to communicate effectively both orally and in writing • Advanced knowledge of pharmaceutical distribution industry • Working knowledge of automated warehouse operating system • Effective interpersonal and leadership skills. • Effective organizational skills; attention to detail. • Ability to consistently meet deadlines. • Excellent problem-solving skills; ability to resolve issues effectively and efficiently. • Excellent presentation skills. • Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs.

🏖️ Benefits

• Support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. • A variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.