Operations – Customer Success Assistant

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RecruitMyMom

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2012

🤝 B2B

🎯 Recruiter

👥 HR Tech

B2B • Recruitment • HR Tech

RecruitMyMom is a specialist talent agency in South Africa focused on empowering women by providing access to skilled job opportunities. With a commitment to diversity and flexibility, the agency connects professional mothers and independent contractors with employers seeking reliable talent for both full-time and part-time positions across various industries. They offer services including background checks, psychometric testing, and access to a wide range of professions, from virtual assistants to fractional executives.

📋 Description

• Partner Coordination: Support relationships with letting agent partners through regular communication, contacting agents to source new properties and assisting with the generation of service order forms. • Enquiry Management: Respond promptly to incoming customer service enquiries received across telephone, email, and digital messaging channels. • Tenant Onboarding: Guide new customers systematically through the onboarding process for their energy, gas, and broadband services to facilitate a smooth move-in journey. • Supplier Liaison: Coordinate directly with various utility suppliers to manage registration requests and track operational installation timelines. • Data and Workflow Governance: Maintain accurate administrative records, update internal tracking systems, schedule operational follow-ups, and notify letting agents upon successful tenant onboarding. • Digital Outreach Support: Assist with targeted professional networking outreach campaigns and create engaging content to help support the management of digital media pages. • General Administration: Execute daily general office administration tasks as required to maintain seamless day-to-day operations.

🎯 Requirements

• Between 1 and 3 years of experience in a dedicated administrative, customer service, or operational coordination role. • Excellent verbal and written English communication skills. • Strong organisational capabilities paired with excellent attention to detail. • High level of comfort communicating professionally across telephone, email, and mobile messaging networks. • Documented capability to work independently within a remote office environment. • A reliable internet connection and a suitable, quiet home office configuration. • Legal authorization to engage in independent contract work within the South African market. • Previous professional experience gained within the property, real estate, or utilities industry sectors (Desirable). • Prior experience supporting customer onboarding or client success functions (Desirable). • Basic experience creating promotional or brand content for digital networking platforms (Desirable).

🏖️ Benefits

• Fully remote work model providing absolute geographical flexibility within South Africa. • Entrepreneurial, supportive team culture that values proactive skill development and hands-on operational training. • Structured commercial exposure to expanding international business frameworks and global partnership models.