Social Media Coordinator

Job not on LinkedIn

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

RecruitMyMom

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2012

🤝 B2B

🎯 Recruiter

👥 HR Tech

B2B • Recruitment • HR Tech

RecruitMyMom is a specialist talent agency in South Africa focused on empowering women by providing access to skilled job opportunities. With a commitment to diversity and flexibility, the agency connects professional mothers and independent contractors with employers seeking reliable talent for both full-time and part-time positions across various industries. They offer services including background checks, psychometric testing, and access to a wide range of professions, from virtual assistants to fractional executives.

📋 Description

• Monitor and manage online communities across established and new platforms including Facebook, Instagram, TikTok, Reddit, and Nextdoor using approved messaging, response templates, and established escalation protocols. • Monitor and draft personalized, on-brand responses to reviews on platforms such as Google and Trustpilot, while tracking recurring feedback to share insights with the wider business. • Identify sensitive, high-risk, or complex customer interactions, applying strict playbook guidelines to escalate reputational issues, media enquiries, safeguarding concerns, or legal matters promptly. • Create and publish updates to ensure local business listings remain accurate, while assisting with location-specific campaigns and promotions. • Schedule content across multiple platforms, coordinate approvals, and maintain organized digital asset libraries and publishing calendars. • Produce engaging social media graphics, repurpose existing assets into short-form content, and execute basic video edits to support marketing campaigns.

🎯 Requirements

• Minimum of two years' experience in community management, social media, or digital marketing. • Exceptional written English and communication skills. • Proven ability to exercise good judgement and recognize when situations require formal escalation rather than engagement. • Direct experience responding to customer comments, messages, and online reviews. • Strong understanding of Facebook, Instagram, TikTok, and Reddit. • Experience using social media scheduling platforms and Meta Business Suite. • High level of organisation with excellent attention to detail. • Ability to work independently, manage multiple priorities, and adhere strictly to structured communication frameworks, brand guidelines, and PR playbooks. • Experience working within a regulated industry sector. (Desirable) • Experience managing online communities during reputationally sensitive situations. (Desirable) • Experience with Google Business Profile. (Desirable) • Experience using Nextdoor. (Desirable) • Experience with CapCut or similar video editing software. (Desirable) • Experience supporting multi-location businesses. (Desirable)