Technical Account Manager

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🕒 July 5

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Logo of VIDIZMO Redactor

VIDIZMO Redactor

51 - 200 employees

Founded 2009

🤖 Artificial Intelligence

☁️ SaaS

📋 Compliance

Artificial Intelligence • SaaS • Compliance

VIDIZMO Redactor is an AI-powered redaction software that automatically detects and redacts personally identifiable information (PII), protected health information (PHI), payment card data (PCI) and other sensitive details across videos, audio, images, documents, and databases. It supports bulk processing, OCR, spoken-P II redaction from transcripts, and object/face/license-plate tracking, and can be deployed SaaS, on-premises, private cloud or hybrid. Designed for highly regulated industries and use cases—law enforcement, government, healthcare, legal, call centers, insurance and finance—VIDIZMO Redactor emphasizes compliance (GDPR, CJIS, HIPAA, PCI-DSS), secure storage, integrations, and auditability.

📋 Description

• Responsibility for reviewing and validating AI-generated outputs • Ownership of final deliverables, regardless of AI assistance • Ability to critically evaluate AI results and ensure they meet defined requirements • Accountability for accuracy, quality, and compliance • Lead and coordinate end-to-end implementation of Vidizmo solutions (e.g., AI Intelligence Hub, EnterpriseTube, Digital Evidence Management, Redactor). • Define project plans, milestones, scope, deliverables, roles, and responsibilities aligned with customer expectations and contract terms. • Manage cross-functional delivery teams including solution architects, engineers, data specialists, and support staff to meet timelines and quality standards. • Monitor project progress, risks, issues, and dependencies; escalate and resolve roadblocks to ensure successful delivery. • Act as the primary point of contact for customers during delivery, ensuring consistent communication, reporting, and escalation management. • Oversee service performance, service quality metrics, SLAs, and customer satisfaction goals. • Drive continuous improvement initiatives to optimize delivery workflows, documentation, and operational processes. • Coordinate with support and customer success teams to ensure smooth post-go-live transitions and ongoing service management. • Support the sales team during pre-sales cycles by providing technical consulting, solution scoping, and implementation planning. • Conduct discovery calls with prospects to translate business requirements into solution blueprints, implementation estimations, TCO analyses, and risk assessments. • Assist in preparing technical and commercial proposals, Statements of Work (SOWs), and customer deliverable plans. • Participate in customer presentations and demos to showcase Vidizmo’s AI-powered capabilities and implementation approach. • Serve as a liaison between sales, product management, engineering, and professional services to align expectations and delivery outcomes.

🎯 Requirements

• 5+ years of experience in SaaS, AI/data analytics, cloud/enterprise software, or related technology environments (enterprise clients/government strongly preferred). • Understanding of AI/ML concepts (LLMs, RAG), data platforms, APIs, and integration challenges typical with multimodal data solutions. • Proven track record in technical pre-sales, solution scoping, workshops, or proposal development. • Excellent written/verbal communication, presentation, and stakeholder management skills. • Familiarity with Agile delivery methodologies, risk management, and SLAs. • Strong client engagement skills with an ability to build and maintain trusted advisor relationships.

🏖️ Benefits

• Health Insurance (OPD/IPD) • Daily Lunch Facility • Separate Maternity Cover • Leave encashment • Car Support Program • Referral Bonus • EOBI • Bi-Annual Increment • Provident Fund • Career Growth • Bonus (benefits vary based on location)

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