Digital Associate Product Manager, Disaster Client Care Products

Job not on LinkedIn

🔥 5 minutes ago

🏛️ District of Columbia – Remote

🏛️ District of Columbia – Remote

💵 $83k - $105k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🤝 Client Partner

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American Red Cross

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

📦 Logistics

🤲 Charity

Healthcare • Logistics • Charity

American Red Cross is a humanitarian organization dedicated to providing relief to those in need, offering services such as disaster relief, blood donation, training in first aid and CPR, and support for military families. Their mission encompasses emergency preparedness, education, and providing assistance to individuals affected by various crises, ensuring a safe and resilient community.

📋 Description

• Converts business strategy into system design and functionality; ensures alignment between technical and business units on the strategy and solution proposals to achieve business strategy and requirements • Facilitate discovery and the collection of business requirements from engaged stakeholders, applying varied design thinking and business analysis methods • Analyzes business and user needs and identifies potential opportunities, challenges, and risks during product design • Analyze and use trusted data to make evidence-based decisions and enable continuous improvement and measurable outcomes • Ideate with service designers and technical team on product design and solutions, applying human-centered design and product design standards • Facilitate cross-functional business review and alignment of product requirements, collaborating with business programs and operations, finance, legal, security, user support, and other stakeholders • Create and organize Agile-oriented user stories into epics, phases, and functions in partnership with design, technical and business leads • Provides and supports clear communication between product, technical, and business/program partners • Serves as a product advisor and guide to new business stakeholders, providing training and demos as needed • Coordinates with the Product Manager, Scrum Master and technical team to manage current and backlogged user stories • Identify and resolve issues, influence stakeholders and manage relationships effectively • Ensures business units are prepared for, and engaged in, User Acceptance Testing. Supports the development and execution of QA and UAT test cases by QA and UAT testers, providing feedback on expected product design and functionality. • Monitors performance metrics and reviews system modification/change requests to ensure recommendations meet business units technology needs. • Writes product communications and training for end users, including knowledge base articles and release notes • Continuously learn and grow individual capabilities to keep pace with team, organizational, and industry growth and change

🎯 Requirements

• Bachelor’s Degree • 7 years of experience required • 0 years of supervisory experience required. • Experience working with diverse communities of end users and business stakeholders • Experience with product design and development processes, and business process redesign • Experience with Agile development frameworks • Experience with design thinking methods • Business acumen • Proficient use of Microsoft applications (i.e., Outlook, Project, Visio, Excel, PowerPoint), Jira, and design tools including Mural and Lucidchart • The ideal candidate will also have experience with Salesforce (Service and Experience Clouds); payment platforms and services; and online self-service portals; willingness to learn is essential

🏖️ Benefits

• Medical, Dental Vision plans • Health Spending Accounts & Flexible Spending Accounts • PTO: Starting at 19 days a year; based on type of job and tenure • Holidays: 11 paid holidays comprised of six core holidays and five floating holidays • 401K with up to 6% match • Paid Family Leave • Employee Assistance • Disability and Insurance: Short + Long Term • Service Awards and recognition