Associate Customer Support Specialist – Korean Speaking

October 17

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Red Hat

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Enterprise • Cloud

Red Hat is a leading provider of enterprise open source software solutions, helping companies worldwide to build and deploy applications across hybrid cloud infrastructures. With a strong focus on developing secure, stable, and innovative technologies, Red Hat offers a broad portfolio including products like Red Hat Enterprise Linux, Red Hat OpenShift, and Red Hat Ansible Automation Platform. These products support IT services on any infrastructure efficiently. Trusted by more than 90% of the U. S. Fortune 500, Red Hat empowers organizations to modernize their IT environments, leveraging open source communities to drive technological advancement.

10,000+ employees

Founded 1993

🏢 Enterprise

💰 Corporate Round on 1999-03

📋 Description

• Deliver outstanding service to global enterprise customers while building trust and promoting loyalty • Ensure that customers have access to entitlement information, manage entitlements within customer accounts, and provide basic technical assistance • Taking initial customer calls and answering general questions regarding company products and services • Referring callers to appropriate resources including inbound sales, billing, technical support, etc • Following-up to customer inquiries regarding orders and determining caller eligibility for technical support • Translating customer updates into English and vice versa to ensure smooth communication with support engineers

🎯 Requirements

• Experience in Help desk, call center, gained either through relevant education or work experience • Exceptional customer service skills, with experience working in a customer facing environment • A passion for problem solving and investigation, coupled with the ability to critically analyze complex issues • Organizational skill in prioritization and work under pressure, Time management • Strong verbal, aural and written communications skills • Business level of Korean and Japanese proficiency • Some experience using Linux is an advantage • Adaptable, flexible, and agile - able to thrive in a dynamic environment.

🏖️ Benefits

• Health insurance • Flexible work arrangements • Professional development opportunities • Paid time off