Red Hat
Enterprise • Cloud
Red Hat is a leading provider of enterprise open source software solutions, helping companies worldwide to build and deploy applications across hybrid cloud infrastructures. With a strong focus on developing secure, stable, and innovative technologies, Red Hat offers a broad portfolio including products like Red Hat Enterprise Linux, Red Hat OpenShift, and Red Hat Ansible Automation Platform. These products support IT services on any infrastructure efficiently. Trusted by more than 90% of the U. S. Fortune 500, Red Hat empowers organizations to modernize their IT environments, leveraging open source communities to drive technological advancement.
OpenShift Technical Account Manager
August 1
🗣️🇳🇱 Dutch Required
Red Hat
Enterprise • Cloud
Red Hat is a leading provider of enterprise open source software solutions, helping companies worldwide to build and deploy applications across hybrid cloud infrastructures. With a strong focus on developing secure, stable, and innovative technologies, Red Hat offers a broad portfolio including products like Red Hat Enterprise Linux, Red Hat OpenShift, and Red Hat Ansible Automation Platform. These products support IT services on any infrastructure efficiently. Trusted by more than 90% of the U. S. Fortune 500, Red Hat empowers organizations to modernize their IT environments, leveraging open source communities to drive technological advancement.
📋 Description
• Manage and grow customer relationships by delivering attentive, relationship-based support • Build a sense of trust with customers and serve as their advocate within Red Hat • Perform technical reviews and share knowledge to identify and prevent issues • Gain an understanding of customer technical infrastructures and environments, hardware, and offerings • Create customer engagement plans and keep the documentation on customer environments updated • Support enterprise customers, implementing automated and containerized cloud application platform solutions • Perform initial or secondary investigations and respond to online and phone support requests • Partner closely with Red Hat's engineering, product management, and technical support teams to debug, test, and resolve issues • Regularly contribute to the Red Hat knowledge base and share best practices with peers and colleagues • Participate in internal projects and initiatives and serve as a subject matter expert and mentor for specific technical or process areas • Deliver key portfolio updates and help our customers successfully implement upgrades • Manage customer use cases and maintain clear and concise case documentation • Engage with Red Hat's field teams, customers, and partners to ensure a positive cloud technology experience and a successful outcome resulting in long-term enterprise success • Communicate how specific Red Hat’s cloud solutions and our cloud roadmap align with customer use cases • Travel, as necessary, to visit customers and attend events
🎯 Requirements
• 5+ years of experience working in customer support, development, engineering, or quality assurance (QA) organization • Ability to manage and grow existing enterprise customer relationships by delivering proactive, relationship-based support • Outstanding written and verbal communication skills in Dutch and English; ability to convey complex information to customers clearly and concisely • Competent comprehension of enterprise architecture and strategic business drivers • Ability to manage multiple issues and projects with a focus on detail • Aptitude to learn new technologies quickly, including topics like container orchestration, container registries, container build strategies, and microservices on container platforms • Experience with system management or cloud • Bachelor's degree in a technology-related discipline, preferably computer science or engineering • Prior experience working in a technical leadership or mentorship role • Experience with training and presentation delivery • Expertise with enterprise cloud solutions like Platform-as-a-Service (Red Hat OpenShift), containers, Kubernetes and IT automation (Red Hat Ansible Automation Platform) • Experience working in DevOps environments • Software engineering background; experience with RPM-based Linux and Java technologies • Experience deploying applications in cloud environments • Experience developing containerized applications • Good understanding on AI Platform • Experience with public cloud services like AWS, Azure, GCP etc. • Good understanding of continuous integration (CI) and continuous delivery (CD) concepts
🏖️ Benefits
• Equal Opportunity Policy (EEO) • Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants.
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