Principal Technical Support Engineer

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Red Hat

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1993

🏢 Enterprise

💰 Corporate Round on 1999-03

Enterprise • Cloud

Red Hat is a leading provider of enterprise open source software solutions, helping companies worldwide to build and deploy applications across hybrid cloud infrastructures. With a strong focus on developing secure, stable, and innovative technologies, Red Hat offers a broad portfolio including products like Red Hat Enterprise Linux, Red Hat OpenShift, and Red Hat Ansible Automation Platform. These products support IT services on any infrastructure efficiently. Trusted by more than 90% of the U. S. Fortune 500, Red Hat empowers organizations to modernize their IT environments, leveraging open source communities to drive technological advancement.

📋 Description

• Manage, troubleshoot, and optimize containerized applications and infrastructure deployed on Kubernetes, RedHat OpenShift, and OpenStack platforms. • Serve as the Subject Matter Expert (SME) for core cloud infrastructure technologies. • Prepare and conduct rigorous Root Cause Analysis (RCA) for critical incidents. • Develop, test, and maintain robust automation scripts using Python and Ansible. • Provide end-to-end Escalation, Monitoring, and Emergency (EME) support. • Liaise directly with customers team and internal teams to understand requirements and deliver tailored technical solutions. • On-call schedule is a mandatory part of this position.

🎯 Requirements

• 6+ years of knowledge and proven hands-on experience with Linux administration • 6+ years of knowledge of core networking principles (TCP/IP, routing, load balancing, firewalls) in a cloud environment • 6+ years of knowledge of Kubernetes orchestration, OpenStack platforms, and Docker/Containerization • Solid Python scripting skills for task automation and system management • Excellent communication skills (written and verbal in English) and the ability to articulate complex issues clearly • One or more certifications from the list below will be considered an added advantage: Red Hat Certified Specialist in Cloud Infrastructure (EX210),Red Hat Certified Engineer (RHCE) in Red Hat OpenStack (EX310), RHCSA, RHCE, CKA, EX280 (RedHat Certified Specialist in OpenShift Administration), EX380 (RedHat Certified Specialist in OpenShift Automation and API Management)

🏖️ Benefits

• Flexible work arrangements • Professional development opportunities