Red Hat
10,000+ employees
Founded 1993
🏢 Enterprise
💰 Corporate Round on 1999-03
Enterprise • Cloud
Red Hat is a leading provider of enterprise open source software solutions, helping companies worldwide to build and deploy applications across hybrid cloud infrastructures. With a strong focus on developing secure, stable, and innovative technologies, Red Hat offers a broad portfolio including products like Red Hat Enterprise Linux, Red Hat OpenShift, and Red Hat Ansible Automation Platform. These products support IT services on any infrastructure efficiently. Trusted by more than 90% of the U. S. Fortune 500, Red Hat empowers organizations to modernize their IT environments, leveraging open source communities to drive technological advancement.
Software Maintenance Engineer – Technical Support, Linux, Kubernetes, Mandarin
🔥 0 minutes ago
🗣️🇨🇳 Chinese Required
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Red Hat
10,000+ employees
Founded 1993
🏢 Enterprise
💰 Corporate Round on 1999-03
Enterprise • Cloud
Red Hat is a leading provider of enterprise open source software solutions, helping companies worldwide to build and deploy applications across hybrid cloud infrastructures. With a strong focus on developing secure, stable, and innovative technologies, Red Hat offers a broad portfolio including products like Red Hat Enterprise Linux, Red Hat OpenShift, and Red Hat Ansible Automation Platform. These products support IT services on any infrastructure efficiently. Trusted by more than 90% of the U. S. Fortune 500, Red Hat empowers organizations to modernize their IT environments, leveraging open source communities to drive technological advancement.
📋 Description
• Support Red Hat's customers on various network related issues for Red Hat Enterprise Linux (RHEL) and products on hybrid cloud solutions • Diagnose and troubleshoot complex technical problems across different components like Packet loss, bonding and teaming, IPv4 and IPv6, Control Groups, firewall (iptables) • Build on expertise by going through intensive onboarding, including Red Hat Enterprise Linux (RHEL) Certifications • Constantly work on skills to keep up with technology trends and new products and features in Red Hat's portfolio • Consult customer cases with in-house support engineers and developers to promote creative solutions • Contribute to the global Red Hat knowledge management system • Collaborate with colleagues on side projects and contribute to the success of the global team • Manage workload to ensure all customer issues are handled and managed to resolution
🎯 Requirements
• 1+ year(s) of experience with Linux for the enterprise sector • Professional working experience as a support, sustaining, or development engineer or related experience in an enterprise environment • Linux operating system installation, configuration, upgrades, and maintenance experience • Excellent communication skills, ability to analyze and resolve complex customer issues • Fluency in Mandarin is a must • Ability to work with conflicting priorities and maintain a customer-centric focus • Passion for problem-solving and investigation of complex customer and technical problems • Bachelor's degree or equivalent working experience • Knowledge of containers is a big plus • Knowledge of networking, firewall, security, clustering, web servers, and databases using Linux is a plus • Familiarity with Linux scripting languages is a plus
🏖️ Benefits
• Participate in several Recognition programs to reward and celebrate success • Open Management Practices, Open Decision Framework, and diversity and inclusion initiatives
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