Technical Account Manager – Ansible

🕒 Yesterday

🌲 North Carolina, Ohio, +3 more states – Remote

🌲 North Carolina – Remote 🏈 Ohio – Remote 🔔 Pennsylvania – Remote 🤠 Texas – Remote 🧀 Wisconsin – Remote

💵 $96.4k - $154.2k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

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Red Hat

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1993

🏢 Enterprise

💰 Corporate Round on 1999-03

Enterprise • Cloud

Red Hat is a leading provider of enterprise open source software solutions, helping companies worldwide to build and deploy applications across hybrid cloud infrastructures. With a strong focus on developing secure, stable, and innovative technologies, Red Hat offers a broad portfolio including products like Red Hat Enterprise Linux, Red Hat OpenShift, and Red Hat Ansible Automation Platform. These products support IT services on any infrastructure efficiently. Trusted by more than 90% of the U. S. Fortune 500, Red Hat empowers organizations to modernize their IT environments, leveraging open source communities to drive technological advancement.

📋 Description

• Serve as the primary customer advocate within Red Hat, facilitating communication and collaboration across teams • Deliver Red Hat portfolio roadmap updates and assist customers with product upgrades and implementation • Rapidly learn and stay current with new technologies, including container orchestration, registries, build strategies, microservices, and automation environments • Specialize in Ansible Automation Platform, providing expertise on its implementation and use • Perform technical reviews to proactively identify and prevent issues, sharing knowledge across teams • Gain a comprehensive understanding of the customer's technical infrastructures, environments, hardware, and product usage • Investigate and respond to support requests via various channels, including online, phone, video call, chat, etc. • Provide strategic advice and guidance on current and future Red Hat products and solutions • Manage customer cases, maintaining clear and concise documentation • Collaborate with engineering, R&D, product management, and technical support teams • Create and maintain technical documentation for issue resolution and knowledge sharing • Manage and grow customer relationships through attentive, relationship-based support • Visit customer sites as needed and ensure exceptional service experience

🎯 Requirements

• Prior customer experience in a technical support, software development or engineering, or quality assurance organization • Experience with Ansible Automation Platform and similar automation technologies, including Chef, Puppet, SaltStack, etc; broad knowledge of automation practices and principles • Experience with configuration management, application deployment, and infrastructure orchestration technologies • Ability to manage and grow existing customer relationships by delivering proactive, relationship-based support • Outstanding verbal and written communication skills • Ability to convey complex information to customers clearly and concisely • Ability to manage multiple issues and projects • Bachelor's degree in a technology-related discipline (computer science or engineering is an advantage)

🏖️ Benefits

• Comprehensive medical, dental, and vision coverage • Flexible Spending Account - healthcare and dependent care • Health Savings Account - high deductible medical plan • Retirement 401(k) with employer match • Paid time off and holidays • Paid parental leave plans for all new parents • Leave benefits including disability, paid family medical leave, and paid military leave • Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!