Technical Account Manager – Management and Automation, Ansible

🔥 2 minutes ago

🌐 Netherlands, Sweden – Remote

🇳🇱 Netherlands – Remote 🇸🇪 Sweden – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 22 days.
• No salary listed.

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Red Hat

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1993

🏢 Enterprise

💰 Corporate Round on 1999-03

Enterprise • Cloud

Red Hat is a leading provider of enterprise open source software solutions, helping companies worldwide to build and deploy applications across hybrid cloud infrastructures. With a strong focus on developing secure, stable, and innovative technologies, Red Hat offers a broad portfolio including products like Red Hat Enterprise Linux, Red Hat OpenShift, and Red Hat Ansible Automation Platform. These products support IT services on any infrastructure efficiently. Trusted by more than 90% of the U. S. Fortune 500, Red Hat empowers organizations to modernize their IT environments, leveraging open source communities to drive technological advancement.

📋 Description

• Develop relationships with key business and IT stakeholders and understand customer goals and priorities • Understand customers’ technical infrastructure, hardware, processes, and products • Deliver portfolio updates and assist customers with product upgrades • Inform customers about technology changes or potential service disruptions and advise on mitigation • Investigate and respond to online and phone support requests • Troubleshoot technical issues and guide escalation with Red Hat and customer teams • Advise customers on current and future use of Red Hat offerings • Perform technical reviews and proactively identify and prevent issues • Manage customer cases and maintain case and customer documentation • Craft customer engagement plans and advocate for customers within Red Hat • Engage Engineering teams to develop solutions that guide platform adoption • Ensure a high level of customer experience for qualified engagements • Analyze and present periodic operational performance reviews to customer leadership • Maintain parity with Red Hat’s open hybrid cloud strategy • Deliver training and presentations to customer staff • Travel as necessary to visit customers or attend internal events

🎯 Requirements

• Prior experience in a support, development, engineering, or quality assurance organization • Excellent understanding of Linux and related technologies, including networking and storage • Experience with IT automation platforms such as Ansible and their concepts • Ability to handle multiple issues and projects with high attention to detail • Ability to manage and grow existing enterprise customer relationships • Excellent verbal and written communication skills in English • Willingness to pursue certifications such as RHCE • Good collaboration skills with internal and external resources • Ability to learn new technologies quickly • Efficient time management and ability to prioritize tasks according to importance and urgency • Ability to communicate how Red Hat offerings align with customer needs and use cases • Bachelor's degree in a technology-related discipline is a plus, preferably computer science or engineering • RHCE certification is a plus • Previous hands-on experience with Red Hat technologies such as RHEL, Red Hat Satellite, OpenShift, OpenStack, and Ansible Automation Platform is a plus • Experience with cloud computing and providers such as Azure, AWS, GCP, or IBM Cloud is a plus • Prior technical leadership or mentorship experience is a plus

🏖️ Benefits

• Flexible work environments, from in-office, office-flex, to fully remote, depending on role requirements • Opportunity to shape Red Hat technology with subject matter experts and Open Source Community • Opportunities to pursue certifications, such as RHCE • Travel to customer sites or internal events as necessary

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