Technical Account Manager – Red Hat Linux Platform

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Red Hat

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Enterprise • Cloud

Red Hat is a leading provider of enterprise open source software solutions, helping companies worldwide to build and deploy applications across hybrid cloud infrastructures. With a strong focus on developing secure, stable, and innovative technologies, Red Hat offers a broad portfolio including products like Red Hat Enterprise Linux, Red Hat OpenShift, and Red Hat Ansible Automation Platform. These products support IT services on any infrastructure efficiently. Trusted by more than 90% of the U. S. Fortune 500, Red Hat empowers organizations to modernize their IT environments, leveraging open source communities to drive technological advancement.

10,000+ employees

Founded 1993

🏢 Enterprise

💰 Corporate Round on 1999-03

📋 Description

• Provide personalized, attentive support and mentorship to a small set of enterprise customers • Develop relationships with key business and IT stakeholders, including customer managers and technical associates • Deliver key portfolio updates and assist customers with upgrades of our offerings; advise customers on technology changes, mitigation strategies, and potential disruptions to their service • Conduct technical investigations of customer issues to find root causes and solutions on your own or through collaboration with fellow Red Hatters and customer teams • Provide advice and guidance to customers about their current and future use of Red Hat’s offerings • Perform technical reviews and share knowledge to proactively identify and prevent issues • Manage customer cases and maintain clear and concise case and customer documentation; create customer engagement plans • Handle customer escalations with Red Hat and customer teams • Engage with Red Hat’s engineering teams to help develop solutions, based on customer engagements as well as personal experience, that will guide product adoption • Analyze and present periodic reviews of operational performance to customer leadership • Deliver training and presentations to customer associates • Travel, as necessary, to visit customers or attend internal events • Collaborate with third-party hardware and software vendors

🎯 Requirements

• A combination of technical and customer-facing skills and the desire to embrace and develop both • Prior professional experience in a support, development, engineering, or quality assurance (QA) organization, including technical and communication skills • Ability to manage and grow existing enterprise customer relationships by providing excellent customer experience • Growth mindset and willingness to learn (as part of your onboarding and further development process, you are expected to obtain specific technology certifications such as RHCE/OCP/OSP/Ansible.) • Excellent verbal and written communication skills in English; ability to explain complex information, such as aligning Red Hat’s offerings to customer needs or use cases, to customers in straightforward terms • Effective collaboration skills for working with internal and external associates; ability to manage internal and external communication and prioritize tasks according to their importance or urgency • Support customers implementing automated and containerized cloud application platform solutions • Stay up to date on technology changes related to container orchestration, runtimes, cloud-native technologies, and development practices • Deep technical knowledge of core IT technologies including DNS, DHCP, storage, networking, Linux kernel namespaces, CGroups, SELinux, containerization, virtualization, as well ideally Satellite or other system management and automation.. • Knowledge of application development (microservices architecture), application troubleshooting, debugging, and tuning • Excellent understanding of software development practices and continuous integration (CI) and continuous delivery (CD) pipelines

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off