Senior Developer – Automation and Data Systems

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September 7

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Redial BPO

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B2B • Telecommunications • SaaS

Redial BPO is a full-service nearshore and offshore business processing outsourcing (BPO) company founded in 2017. With over 1000 seats across its locations in Mexico and South Africa, Redial BPO offers services that include tech support, customer service, debt collection, lead generation, and live chat services. The company aims to reduce operational costs for its clients by up to 50%, offering culturally aligned, accent-neutral workforce solutions. Redial BPO serves a wide array of industries, including financial services, healthcare, IT, retail, telecommunications, hospitality, travel, logistics, automotive, and utilities. Known for its use of advanced technology, including AI-based call simulation and speech analytics, Redial BPO aims to provide high-quality service while supporting community initiatives to make a positive impact.

501 - 1000 employees

🤝 B2B

📡 Telecommunications

☁️ SaaS

📋 Description

• Design and implement scalable automation services that handle both internal operations and external client integrations • Build and maintain sophisticated data pipelines for ingestion, transformation, and analysis at scale • Architect event-driven systems using webhooks, message queues, and real-time processing • Develop custom API connectors and integration layers for diverse third-party systems • Design and deploy complex n8n workflows and custom automation solutions • Implement intelligent data routing and transformation logic across multiple systems • Build self-healing automation pipelines with comprehensive error handling and retry mechanisms • Create monitoring and alerting systems for proactive pipeline management • Integrate machine learning models and AI assistants into production workflows • Build ML data pipelines for model training, validation, and deployment • Implement AI-driven decision making within automation workflows • Design feedback loops to continuously improve AI system performance • Deploy and manage services in AWS cloud environments using infrastructure-as-code • Implement CI/CD pipelines for automated testing and deployment • Ensure data security, privacy compliance, and system reliability • Optimize system performance and cost efficiency at scale

🎯 Requirements

• 6+ years of software development experience with proven track record of building and scaling backend services in production • Expert-level proficiency in Python and/or JavaScript/TypeScript for automation, data processing, and API development • Deep experience with API design and integration (REST, GraphQL, OAuth 2.0, rate limiting, error handling) • Hands-on experience with workflow automation platforms (n8n, Zapier, Airflow, or similar) • Production AWS experience with services like Lambda, API Gateway, S3, RDS, CloudWatch, SQS, and Step Functions • Strong background in designing event-driven architecture • Extensive experience with data pipeline development including ETL/ELT processes • Proficiency with data formats, transformation logic, and data quality management • Database expertise with both SQL and NoSQL systems • Container orchestration experience with Docker and preferably Kubernetes • Proven ability to work independently and lead technical initiatives • Strong system design and architectural decision-making skills • Experience with agile development practices and collaborative workflows • Excellent problem-solving abilities with complex, distributed systems

🏖️ Benefits

• All suitably qualified applicants will be considered based on their qualifications, experience, and the competencies relevant to the role. • We do not discriminate on the basis of race, gender, age, disability, religion, sexual orientation, or any other characteristic protected under applicable law. • REDIAL BPO will never request any form of payment—whether for applications, interviews, or job placements—from applicants.