Senior Customer Success Manager

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Redis

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2011

☁️ SaaS

🤝 B2B

🤖 Artificial Intelligence

💰 $1.2M Secondary Market - Redis on 2021-12

SaaS • B2B • Artificial Intelligence

Redis is an in-memory data platform and open-source data store that provides low-latency caching, streaming, search, and real-time data services. It offers both Redis Cloud (a managed SaaS offering) and Redis open-source software for on-prem/hybrid deployments, plus a suite of tools and extensions—Redis Iris (real-time context for AI agents), Redis Context Retriever, LangCache, Redis Flex (tiered RAM+flash storage), Active-Active multi-region replication, Redis Insight UI, and client SDKs. Redis is used for core workloads like caching, session management, real-time messaging/streams, feature stores, vector search and semantic search for RAG/AI, fraud detection and real-time decisioning, targeting developers and enterprise customers across industries such as financial services, e-commerce/retail, gaming, healthcare and telco.

📋 Description

• Serve as the primary post-sale point of contact for assigned customers, fostering trust and understanding their business goals. • Proactively engage customers to ensure successful onboarding and continued adoption of Redis solutions. • Build and maintain long-term relationships with stakeholders across technical and business teams. • Drive the adoption of Redis Enterprise by identifying use cases that align with customer goals and objectives. • Deliver regular business reviews to showcase value, identify opportunities for growth, and mitigate risks of churn. • Advocate for customer needs internally, collaborating with Product, Support, and Engineering teams to resolve issues and influence roadmap priorities. • Develop tailored success plans to guide customers on achieving their desired outcomes with Redis solutions. • Coordinate with Redis experts to deliver training, best practices, and knowledge-sharing sessions. • Monitor key performance metrics, offering recommendations to maximize ROI and optimize product usage. • Identify and nurture expansion opportunities within your accounts, partnering with Sales to drive upsell and cross-sell initiatives. • Track account health through regular check-ins, identifying and mitigating risks early. • Ensure contract renewals by demonstrating ongoing value and supporting customers’ evolving needs. • Work closely with Sales, Solutions Architecture, Support, and other teams to ensure a seamless customer experience. • Act as a voice of the customer within Redis to ensure our solutions continue to meet market demands.

🎯 Requirements

• 5+ years of experience in Customer Success, Account Management, or a related customer-facing role, preferably in SaaS, cloud, or database technologies. • On site with customers in the India market, face to face engagement (not remote). Experience in delivering business reviews / QBRs with customers at exec level (not service delivery). • Preference - experience managing customers within Banking/ Financial Services. • Strong understanding of cloud services, data platforms, or related technologies. Familiarity with Redis or NoSQL databases is a plus. • Some experience with SaaS products and public cloud (AWS, GCP, Azure). • Proven exposure to enterprise clients in the Financial Services industry and an understanding of common Fintech use cases. • Proven track record of driving and improving executive relationships, customer satisfaction, adoption, and retention. • Exceptional interpersonal, verbal, and written communication skills. Ability to clearly convey complex technical concepts to diverse audiences. • Strategic thinker with the ability to anticipate challenges and provide solutions proactively. • Comfortable working cross-functionally with Sales, Product, Marketing in a fast-paced, global organization. • Experience with CRM platforms (e.g., Salesforce), customer success tools (e.g., Gainsight), and analytics platforms is a plus. • Extra great if you have: Experience with Redis or any other NoSQL database. • Experience with software development (Java, .NET, Python). • Some experience with DBaaS (relational or non-relational).

🏖️ Benefits

• Competitive compensation and benefits package. • Remote-first work environment with a flexible schedule. • Opportunities for professional growth and career development. • A dynamic, collaborative, and innovative work culture. • The chance to work with cutting-edge technology and a world-class team.