Unified Communications / Network Engineer III

🔥 14 hours ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛜 Network Engineer / Network Administrator

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Red River

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2003

🔒 Cybersecurity

🤖 Artificial Intelligence

Technology • Cybersecurity • Artificial Intelligence

Red River is a technology solutions company that specializes in transforming organizations through innovative outcomes. They provide a wide range of services including artificial intelligence, cloud solutions, collaboration tools, cybersecurity, and modern infrastructure management. Red River focuses on delivering measurable business and mission objectives for clients in commercial, federal, and SLED (State, Local, and Education) markets. With over 25 years of experience, they are known for their technical expertise and a personal touch in solving IT challenges such as cloud computation, secure communications, and cybersecurity threats. Red River is also committed to philanthropy, supporting education in science and technology, and aiding military veterans transitioning to civilian jobs through the Red River Charitable Foundation.

📋 Description

• Serve as Tier III escalation point for complex Unified Communications and collaboration-related incidents • Troubleshoot Microsoft Teams Phone (Direct Routing, Operator Connect) • Support Cisco Webex Dedicated Instance (DI), Multi-Tenant (MT), and UCMC-G environments • Support Cisco CUCM, CUC, UCCX, and Expressway / MRA • Perform advanced SIP troubleshooting including CDR review, call flow tracing, and packet captures • Own high-priority incidents through full lifecycle technical resolution • Provide detailed technical findings to support RCA efforts led by the Service Delivery Manager • Act as escalation authority for Tier II Network / UC Engineers • Utilize monitoring tools to identify performance issues

🎯 Requirements

• 5–7 years of Unified Communications and Network Engineering experience • Hands-on experience with Microsoft Teams Phone System and Cisco Webex platforms • Experience with Cisco CUCM, CUC, UCCX, and SIP troubleshooting • Strong routing and switching knowledge • Experience supporting multi-vendor firewall platforms • Experience with NAC solutions (Cisco ISE, FortiNAC , ClearPass) • Familiarity with Azure and AWS networking fundamentals • Advanced troubleshooting including packet captures and log analysis • Experience in a Managed Services or ticket-driven environment • Ability to work weekends and/or off hours as necessary.

🏖️ Benefits

• competitive salary • excellent benefits • exceptional work environment • professional development opportunities