Founding Support Engineer

November 26

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Reducto

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Artificial Intelligence • API • SaaS

Reducto is an AI-powered document intelligence company that converts unstructured documents into structured, LLM-ready data via flexible, production-grade APIs. It combines computer vision, OCR, and vision-language models to parse layouts, extract and edit fields, split multi-document files, and handle complex tables, handwritten content, and multilingual documents. Reducto is built for enterprise use with security and compliance (SOC2, HIPAA), high availability, and options for private deployment.

11 - 50 employees

🤖 Artificial Intelligence

🔌 API

☁️ SaaS

📋 Description

• Be the front line for developers using Reducto's API — triage, reproduce, and resolve issues across auth, webhooks, rate limits, schema/field extraction, and SDKs. • Own the debugging loop end-to-end — capture great repros, dig through logs/metrics, file crisp bug reports, and drive fixes across Engineering. • Build durable support processes — write playbooks, macros, and self-serve docs; instrument queues and SLAs; tighten feedback loops so issues don't repeat. • Use AI to move faster — summarize long logs, cluster similar tickets, propose replies, and draft docs; measure where AI assists actually reduce time-to-resolution. • Champion the developer experience — spot rough edges in our API, docs, and tooling; partner with Engineering and Product on roadmap fixes and quality-of-life improvements.

🎯 Requirements

• Communicate clearly and empathetically with developers and non-technical users. • Are excellent at systematic debugging (HTTP, JSON, auth, retries, idempotency, webhooks). • Are comfortable reading/writing code (Python or TypeScript preferred) to create minimal repros. • Have strong product sense: you don't just fix symptoms — you propose changes that eliminate whole classes of issues. • Thrive in a high-ownership, early-stage environment and bias toward action.

🏖️ Benefits

• Unlimited PTO: We believe great work requires recharging • Lunch: Receive a free lunch to eat with your teammates daily at the office • Reimbursed Transportation: Provide us with your receipts and we’ll take care of the costs • Insurance: Generous health insurance covering medical, dental, and vision • Health and Wellness Budget: We provide up to $150/mo reimbursement for health and wellness spending, such as gym memberships, fitness classes, or similar • Parental Leave: Work with us to build a leave schedule that works for you and your family