Product Analyst – Salesforce

3 days ago

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REE Medical

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Healthcare Insurance

REE Medical is a company that specializes in providing medical evidence to support veterans' disability claims. They assist veterans by connecting them with a nationwide network of physicians who can deliver competent and thorough medical examinations to accurately document disability ratings. REE Medical focuses on helping veterans navigate the complexities of filing for VA disability compensation by offering a streamlined service that includes free consultation and expert guidance.

201 - 500 employees

⚕️ Healthcare Insurance

📋 Description

• **Position Summary** • The **Product Analyst** will serve as the frontline support partner for Salesforce product management. This role will own day-to-day escalated ticket triage, user support, requirements gathering for enhancements, UAT coordination, and documentation, while ensuring timely, high-quality communication with both business stakeholders and development teams. • Review, categorize, and route incoming Salesforce tickets not resolved by the Service Desk • Provide frontline analysis, troubleshooting, and administrative fixes (permissions, list views, data adjustments) • Serve as liaison between end users and technical teams, ensuring clear communication and timely resolution • Maintain accurate documentation of issues and their resolution for knowledge management • Gather clarifications from business users on minor enhancement requests and break/fix issues • Document light requirements and acceptance criteria for minor enhancements and tweaks • Support backlog refinement by ensuring requirements are properly detailed before sprint planning • Assist in identifying recurring issues and trends to inform training and product improvement • Support developers with detailed clarifications to reduce bottlenecks during build • Facilitate communication between business stakeholders, the Product Owner, and IT leadership • Assist with UAT coordination and Go-Live activities for new features, including demos and end-user support • Identify recurring issues that indicate knowledge gaps; collaborate with Service Desk on training • Develop and maintain reference materials, FAQs, and documentation to improve self-service and reduce ticket volume

🎯 Requirements

• **Required:** • - 2–4+ years in a Business Analyst, Product Analyst, Salesforce support role or commensurate experience • - Experience with **Salesforce CRM** • - Strong skills in requirements documentation, process mapping, and stakeholder communication • - Demonstrated ability to triage tickets, manage competing priorities, and balance tactical with analytical work • - Comfortable working in Agile/Scrum environments • **Preferred:** • - Salesforce Admin Certification • - Knowledge of the Veteran Disability Claims process a plus • - Salesforce Administrator certification (or progress toward certification) a plus • - Experience in healthcare, insurance, or regulated industries • - Familiarity with Jira, Confluence, SharePoint or other backlog/ticketing tools • **Key Competencies** • - Excellent communication and problem-solving skills. • - Strong organizational skills with attention to detail • - Service-oriented mindset with empathy for end users and veterans. • - Ability to translate business needs into clear technical requirements. • - Proactive, resourceful, and able to thrive in a fast-paced environment

🏖️ Benefits

• **What REE Offers you:**At REE, we believe in empowering our employees to thrive both personally and professionally. When you join our team, you become part of a dynamic and inclusive work environment where innovation and collaboration are celebrated. • **Comprehensive Benefits Package** • - Competitive salary: $85,000-$100,000 Salary Depending on Experience. • - Health, dental, and vision insurance with Company-sponsored Life Insurance • - Retirement savings plan with company match • - Vacation time off, sick time off, and holidays • **Work-Life Balance** • - Flexible work schedules • - Remote first environment with company-wide conferences annually • - Employee assistance program for personal and family well-being • **Perks and Rewards** • - Employee discounts on products and services through Insperity • - Recognition programs for outstanding performance • - Company-sponsored social events and activities