Customer Support Specialist, Entry Level

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🔥 34 minutes ago

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REF+

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2001

📣 Marketing

Marketing

REF+ is a brand or company with an online presence; the only provided information consists of website styling and layout code (CSS/HTML fragments) and references to a Squarespace/SquareKicker site. There are no product, service, target market, or business-model details available in the provided text, so the company's activities cannot be determined from the material given. REF+ appears to operate a web site or digital storefront, but specific offerings and industry focus are not present in the data.

📋 Description

• Respond to customer inquiries via multiple channels (email, chat, phone) in a timely and professional manner • Troubleshoot and resolve basic technical issues related to the Ref platform • Explain Ref's AI-powered features and functionalities to users, helping them understand and utilize the platform effectively • Document customer interactions, issues, and resolutions in our ticketing system • Identify and escalate complex issues to appropriate internal teams (e.g., engineering, product) • Collect and organize customer feedback, sharing insights with relevant teams to improve our products and services • Contribute to the development and maintenance of our knowledge base and FAQs • Participate in regular training sessions to enhance product knowledge and support skills • Assist in creating and updating user guides and tutorial content • Collaborate with other support team members to ensure consistent and high-quality service

🎯 Requirements

• Bachelor's degree in Business, Communications, Psychology, or related field • 0-2 years of experience in customer service or support roles (internships considered) • Excellent communication skills, both verbal and written • Strong problem-solving abilities and attention to detail • Patience and empathy when dealing with frustrated customers • Basic technical aptitude and willingness to learn about AI and HR technologies • Proficiency with Microsoft Office suite and Google Workspace • Familiarity with ticketing systems (e.g., Zendesk, Freshdesk) is a plus • Interest in HR technology, AI, and talent management • Ability to work in a fast-paced environment and manage multiple priorities • Enthusiasm for continuous learning and adapting to new technologies

🏖️ Benefits

• Competitive salary • Health, dental, and vision insurance • 401(k) with company match • Paid time off and sick leave • Remote-friendly work environment • Comprehensive customer support training program • Opportunities for career advancement within customer success and other departments • Access to cutting-edge AI and HR tech knowledge