ReflexAI
Artificial Intelligence • eCommerce • Education
ReflexAI is a company that specializes in equipping human support and contact centers with scalable AI tools designed for advanced roleplay simulations and intelligent quality assurance. Their innovative AI-driven training solutions enhance communication, empathy, and problem-solving skills among team members in real-world scenarios, particularly focusing on crisis management and customer service interactions. The platform provides automated, data-driven feedback and quality assurance insights to optimize team performance and improve outcomes in high-stakes conversations.
Customer Success Manager
Job not on LinkedIn
October 25
ReflexAI
Artificial Intelligence • eCommerce • Education
ReflexAI is a company that specializes in equipping human support and contact centers with scalable AI tools designed for advanced roleplay simulations and intelligent quality assurance. Their innovative AI-driven training solutions enhance communication, empathy, and problem-solving skills among team members in real-world scenarios, particularly focusing on crisis management and customer service interactions. The platform provides automated, data-driven feedback and quality assurance insights to optimize team performance and improve outcomes in high-stakes conversations.
📋 Description
• Manage customer relationships across all stages including initial onboarding, implementation, and ongoing utilization of ReflexAI tools • Understand nuanced customer needs and operating situations • Ensure ReflexAI delivers on all commitments for assigned customers • Build and maintain trust-based relationships with customer stakeholders • Collaborate closely with cross-functional teams to represent customer needs • Provide clear and proactive communication with customers • Surface and synthesize customer feedback to inform internal priorities • Contribute to refining customer success processes and resources
🎯 Requirements
• Significant experience (typically 3+ years) in customer success, technology implementation, or account management • Ability to communicate clearly and efficiently in a wide range of modalities • Excited to work with a wide range of external organizations • Ability to synthesize a large amount of information and distill priorities • Ability to think through processes with effectiveness, efficiency, scalability, and ease of use • Open-mindedness and willingness to consider other perspectives
🏖️ Benefits
• Generous retirement, equity, healthcare, and PTO policies • Flexibility to work remotely from anywhere in the United States
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🇺🇸 United States – Remote
💵 $160k - $180k / year
💰 Venture Round on 2022-10
⏰ Full Time
🟡 Mid-level
🟠 Senior
🏆 Customer Success