Senior Product Manager – Seller Happiness

November 13

Apply Now

Receive Emails with Similar Jobs

refurbed

WebsiteLinkedInAll Job Openings

eCommerce • Retail • SaaS

refurbed is an online marketplace that specializes in selling refurbished electronics, including smartphones, laptops, tablets, and various accessories. Committed to sustainability, refurbed ensures that all devices undergo a thorough refurbishment process to meet high quality standards, offering a minimum 12-month warranty on each product. The company promotes environmentally-friendly practices by encouraging the reuse of technology and minimizing electronic waste, making it a preferred choice for eco-conscious consumers.

201 - 500 employees

🛍️ eCommerce

🛒 Retail

☁️ SaaS

💰 Series C on 2023-11

📋 Description

• Own the product vision, strategy, and roadmap for seller-facing tools and API products across onboarding, listings, inventory, pricing, delivery, and service workflows. • Drive discovery with sellers to deeply understand their needs, workflows, and challenges. Identify, evaluate, and prioritize opportunities with tech leads and UX; estimate impact on seller outcomes and company metrics. • Partner with engineers to build and define clear, versioned API requirements. Collaborate on developer experience (docs, sandbox), and improve reliability and performance. • Use experiments and controlled rollouts to validate changes; maintain high standards for stability and security. • Take a data-driven approach to measuring success, leverage AI tools, and use insights to iterate and de-risk decisions. • Partner with a wide range of stakeholders, particularly our Supply department, and act as the voice of the seller within the organization, balancing business impact with seller satisfaction. This requires excellent communication, empathy, and the ability to align different priorities toward shared goals.

🎯 Requirements

• 5+ years of product management experience, with at least 2 years in a marketplace environment (ideally on the seller/vendor side). • Strong track record of building successful B2B or partner-facing products. • Ability to translate complex technical concepts (e.g. APIs, data integrations) into clear requirements, business and user value. • Experience working closely with engineers and discussing technical trade-offs with confidence. • Demonstrable technical expertise: Proven experience working with key technologies and concepts such as APIs and integrations, file/CSV/feed uploads, and management interfaces. You should be comfortable understanding data modeling and writing or reviewing SQL. • Excellent communication and stakeholder management skills, with the ability to convey complex insights to non-technical stakeholders. • A data-driven mindset with experience in defining and tracking product KPIs. • Passion for sustainability, marketplaces, and building great experiences for partners.

🏖️ Benefits

• Two months of workation per year • Access to a dedicated learning budget for courses and conferences • Private sessions with experts for personal growth and mental health • Internal workshops for skill development and collaboration • Fully remote work setting with option to work from the Vienna office