Senior Product Manager

October 27

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refurbed

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eCommerce • Retail • SaaS

refurbed is an online marketplace that specializes in selling refurbished electronics, including smartphones, laptops, tablets, and various accessories. Committed to sustainability, refurbed ensures that all devices undergo a thorough refurbishment process to meet high quality standards, offering a minimum 12-month warranty on each product. The company promotes environmentally-friendly practices by encouraging the reuse of technology and minimizing electronic waste, making it a preferred choice for eco-conscious consumers.

201 - 500 employees

🛍️ eCommerce

🛒 Retail

☁️ SaaS

💰 Series C on 2023-11

📋 Description

• Own the product vision, strategy, and roadmap for your squad, including customer experience, seller-facing tools and service workflows. • Drive discovery with customers and sellers to deeply understand their needs, workflows, and challenges. Identify, evaluate, and prioritize opportunities with tech leads and UX; estimate impact on seller outcomes and company metrics. • Partner with engineers to build and define clear, versioned API requirements. Collaborate on developer experience (docs, sandbox), and improve reliability and performance. • Use experiments and controlled rollouts to validate changes; maintain high standards for stability and security. • Take a data-driven approach to measuring success, leverage AI tools, and use insights to iterate and de-risk decisions. • Partner with a wide range of stakeholders, particularly our Supply department, and act as the delivery experience expert within the organization, balancing business impact with customer and seller satisfaction. This requires excellent communication, empathy, and the ability to align different priorities toward shared goals.

🎯 Requirements

• 5+ years of product management experience, with at least 2 years in a marketplace environment. • A practiced product discovery skillset of research (e.g. customer interviews, customer visits) over solution exploration and iteration to validation and risk mitigation • Track record of building successful B2B or partner-facing products. • Ability to translate complex technical concepts (e.g. APIs, data integrations) into clear requirements, business and user value. • Experience working closely with engineers and discussing technical trade-offs with confidence. • Excellent communication and stakeholder management skills, with the ability to convey complex insights to non-technical stakeholders. • A data-driven mindset with experience in defining and tracking product KPIs. • Comfortable understanding data modeling, and writing or reviewing SQL. • Passion for sustainability, marketplaces, and building great experiences for customers and partners.

🏖️ Benefits

• You'll have access to a dedicated learning budget within your department to support your growth, whether it's courses, conferences, or other learning opportunities that matter to you. • We partner with Likeminded, offering you private sessions with experts for your personal growth and mental health. • We frequently host internal workshops, allowing our teams to further develop their skills in different areas and enhancing collaboration across departments. • We care about a healthy work/life balance. We not only function and support a fully remote setting but also offer the possibility to work from our beautiful office in the vibrant heart of Vienna – we love dogs, so feel free to bring your furry little buddy too 😊 • We trust you to do the best job, so we don't care so much when you do it – you are able to self-organize. • You will also be invited to take part in our office weeks, happening three times a year, where you will have the chance to work side by side with your colleagues and enjoy the team-building events and on-site workshops.