Regroup Mass Notification®
Security • Communications • Safety
Regroup Mass Notification is a leading provider of mass notification and communication solutions aimed at ensuring safety and operational continuity during emergencies. Their services include emergency alerts, critical event management, risk mitigation, and business continuity strategies. The company caters to a variety of sectors, including enterprise, government, healthcare, and education, offering tailored solutions to enhance communication and safety. Regroup Mass Notification is known for its award-winning performance and its ability to integrate seamlessly into existing systems to improve communication during critical events.
51 - 200 employees
🔐 Security
Client Services Operations Specialist
Job not on LinkedIn
November 14
Regroup Mass Notification®
Security • Communications • Safety
Regroup Mass Notification is a leading provider of mass notification and communication solutions aimed at ensuring safety and operational continuity during emergencies. Their services include emergency alerts, critical event management, risk mitigation, and business continuity strategies. The company caters to a variety of sectors, including enterprise, government, healthcare, and education, offering tailored solutions to enhance communication and safety. Regroup Mass Notification is known for its award-winning performance and its ability to integrate seamlessly into existing systems to improve communication during critical events.
51 - 200 employees
🔐 Security
📋 Description
• Develop and refine operational processes to enhance the efficiency, consistency, and scalability of the Client Services teams • Optimize the use of HubSpot to support the full customer lifecycle, including onboarding, training, support ticketing, and account management. • Configure properties, pipelines, workflows, and reporting to align with evolving operational needs. • Identify, document, and implement improvements in customer success workflows, playbooks, and lifecycle management strategies to increase engagement, retention, and customer health outcomes. • Partner with team leads and QA Specialist to improve documentation, internal knowledge bases, and coaching materials. • Design, build, and maintain automated dashboards and reporting frameworks that provide real-time visibility into key customer success metrics, including adoption trends, renewal forecasts, NPS/CSAT results, and account health. • Analyze customer and operational data to generate insights that inform proactive customer engagement strategies. • Translate findings into recommendations for the Client Services team to improve retention, increase product value realization, and mitigate churn risk. • Configure and manage automation tools (e.g., HubSpot workflows, email sequences, renewal triggers, health score systems) to streamline customer communications, ensure timely renewal outreach, and escalate at-risk accounts effectively and consistently.
🎯 Requirements
• Proficient or native English with impressive executive presence and communication abilities • A Background Check is required • Only resumes written in English will be considered.
🏖️ Benefits
• A good computer and a reliable home internet connection are a must.
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