ITOM Specialist – ServiceNow

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🔥 6 minutes ago

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Rehire

2 - 10 employees

Founded 2022

🎯 Recruiter

👥 HR Tech

Recruitment • HR Tech

Rehire is a headhunting and staffing company that connects employers with evaluated professionals for flexible hiring needs. They offer directed executive searches (headhunting) and agile staffing (Match Staffing), cover the full selection cycle from sourcing to onboarding, and provide employer branding, hiring analytics, and integration with ATS systems. Rehire uses AI-enabled sourcing and automated screening (structured interviews and technical tests) to surface top candidates quickly, offers a subscription pricing model per active job with no placement fees, and emphasizes fast onboarding (about 48 hours) and secure data practices.

📋 Description

• Design, implement, and maintain ServiceNow ITOM solutions, including Discovery, Service Mapping, Event Management, and CMDB. • Configure and optimize automated Discovery to ensure accurate visibility of infrastructure assets across on-premise and cloud environments. • Develop and maintain Service Mapping to accurately represent business services and infrastructure dependencies. • Configure and optimize Event Management, including alert correlation, noise reduction, and automated incident creation. • Develop and maintain integrations between ServiceNow and enterprise monitoring platforms. • Configure, maintain, and troubleshoot MID Servers. • Collaborate with business stakeholders to gather requirements and recommend technical solutions. • Design, develop, and customize ServiceNow applications, workflows, and integrations. • Support platform administration, deployments, upgrades, and ongoing maintenance. • Lead workshops, solution design sessions, and platform demonstrations. • Produce technical documentation, knowledge articles, and implementation guides. • Participate in Agile ceremonies and contribute to continuous platform improvement.

🎯 Requirements

• 6+ years of professional experience in ServiceNow, IT Operations, IT Infrastructure, or related roles. • 3+ years of hands-on experience implementing and supporting ServiceNow ITOM. • Strong experience with Discovery, Service Mapping, Event Management, CMDB, ITSM, and ITAM. • Experience developing with Business Rules, Glide, JavaScript, UI Policies, Flow Designer, ACLs, and scripting. • Experience configuring and maintaining MID Servers. • Strong experience with REST, SOAP, and JSON API integrations. • Experience with Single Sign-On (SSO), SAML, Active Directory, and LDAP integrations. • Solid understanding of IT infrastructure, including servers, networking, cloud environments (Azure), and ITIL processes. • Experience with Service Portal configuration. • Experience gathering business requirements and leading stakeholder workshops. • Experience working in Agile/Scrum environments. • Excellent documentation, communication, and stakeholder management skills. • Advanced English proficiency (C1 or higher), with excellent written and verbal communication skills. • Bachelor's degree in Computer Science, Information Systems, Systems Engineering, or a related field.

🏖️ Benefits

• Competitive salary • A collaborative, flexible, and innovation-oriented work environment

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